**Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home after 90 days)**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to join arenaflex, a dynamic and family-oriented organization that values diversity, equity, and inclusion. As a Customer Contact Center Representative, you will play a vital role in supporting student borrowers with their questions and concerns, while also having the opportunity to grow and develop your skills in a team-driven environment. **About arenaflex** arenaflex is a leading provider of innovative solutions in the education sector, dedicated to making a positive impact on the lives of students and families. Our mission is to empower individuals to achieve their academic and professional goals, while also fostering a culture of inclusivity, respect, and empathy. As a member of our team, you will be part of a dynamic and supportive community that values collaboration, creativity, and continuous learning. **Job Summary** We are seeking an experienced and customer-focused individual to join our Customer Contact Center team as a Student Loan Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to student borrowers, answering their questions, and resolving any emerging problems that may arise. This is a fantastic opportunity to establish a career in a growing industry, while also having the chance to work from home after 90 days (subject to meeting performance and attendance requirements). **Key Responsibilities** * Respond to incoming calls, use chat, and complete outbound calls to assist student borrowers with their questions and concerns * Provide detailed information and process applications with accuracy and efficiency * Practice active listening, empathy, and clear communication to resolve customer issues * Follow established policies and procedures, including working within various systems, timekeeping, and documentation of calls * Assist callers with filling out their application and submitting it electronically to plan providers for processing * Complete basic call logs, documentation, and related call details for each phone inquiry **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Excellent written and verbal communication skills, with the ability to communicate clearly and professionally * Ability to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system * Strong interpersonal and leadership skills, with the ability to effectively work within established key performance indicators/metrics * Ability to multi-task and stay organized while completing simultaneous tasks **Requirements** * Ability to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service skills, with the ability to personalize calls, be competent with information, patient, polite, and initiative-taking in offering solutions and assistance **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance paid for by arenaflex * Paid holidays from day one of employment (subject to meeting criteria) * Opportunity to work from home after 90 days (subject to meeting performance and attendance requirements) **Work Environment and Culture** arenaflex is a family-oriented organization that values diversity, equity, and inclusion. Our team is dedicated to creating a supportive and inclusive work environment that fosters collaboration, creativity, and continuous learning. As a member of our team, you will have access to a range of benefits, including: * Flexible work arrangements, including the opportunity to work from home after 90 days * Ongoing training and development opportunities to enhance your skills and knowledge * Collaborative and supportive team environment * Recognition and rewards for outstanding performance and contributions **Career Growth Opportunities** arenaflex is committed to helping you grow and develop your skills and career. As a member of our team, you will have access to a range of opportunities, including: * Ongoing training and development programs to enhance your skills and knowledge * Mentorship and coaching to support your career growth and development * Opportunities for advancement and promotion within the organization * Collaborative and supportive team environment that fosters learning and growth **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at arenaflex. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Confidentiality Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. Apply for this job