Experienced Technical Consultant for Customer Onboarding and Success – AEC Industry Expertise in CAD and BIM Software Applications

Welcome to arenaflex: Empowering Customer Success in the AEC Industry Imagine being part of a team that makes a significant impact on how architects, engineers, and construction professionals work with cutting-edge software tools. At arenaflex, we are dedicated to delivering exceptional customer experiences, and we're looking for a talented Technical Consultant to join our mission. As a Technical Consultant, you will play a vital role in guiding our customers through their onboarding journey, developing learning content, and fostering strong relationships to help them derive maximum value from our CAD and BIM software applications. About Our Industry and arenaflex The Architecture, Engineering, and Construction (AEC) industry is undergoing a significant transformation, driven by technological advancements and the adoption of Building Information Modeling (BIM) practices. arenaflex is at the forefront of this revolution, providing innovative software solutions that enable AEC professionals to design, build, and manage infrastructure projects more efficiently. Our commitment to customer success is unwavering, and we're seeking a skilled Technical Consultant to help us achieve our goals. Key Responsibilities As a Technical Consultant at arenaflex, your primary objectives will be to: Guide new customers through their onboarding journey, ensuring a seamless transition from initial purchase to confident everyday use of our CAD and BIM software applications. Develop and maintain high-quality learning content, including tutorials, guides, and on-demand training materials, to support new and existing customers. Leverage your expertise in CAD and BIM software applications to understand customer needs, identify areas for improvement, and provide tailored advice on deriving value from our software solutions. Build and maintain strong customer relationships, advising organizations on best practices for BIM project delivery and helping them achieve their goals. Essential Qualifications To succeed as a Technical Consultant at arenaflex, you should possess: A deep understanding of current and emerging practices in the AEC industry, including BIM project delivery and CAD software applications. Proven experience in customer onboarding, training, and teaching, with a strong focus on developing learning materials and live instruction. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. A strong passion for diversity and inclusion, with a commitment to promoting equal opportunities and respecting individual differences. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working with CAD and BIM software applications, such as Autodesk Revit, Graphisoft ArchiCAD, or similar tools. A background in architecture, engineering, or construction, with a strong understanding of industry-specific challenges and opportunities. Familiarity with adult learning principles, instructional design, and curriculum development. Proficiency in multiple languages, with the ability to communicate effectively with customers from diverse cultural backgrounds. Skills and Competencies To excel as a Technical Consultant at arenaflex, you should possess: Technical expertise : A strong understanding of CAD and BIM software applications, including their features, functionality, and limitations. Communication skills : Excellent verbal and written communication skills, with the ability to articulate complex technical concepts in a clear and concise manner. Customer focus : A customer-centric approach, with a strong emphasis on delivering exceptional customer experiences and building long-term relationships. Collaboration and teamwork : The ability to work effectively with cross-functional teams, including sales, marketing, and product development. Adaptability and flexibility : A willingness to adapt to changing customer needs, industry trends, and technological advancements. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their skills. As a Technical Consultant, you'll have access to: Comprehensive training programs, including product knowledge, industry trends, and soft skills development. Mentorship and coaching from experienced professionals, with a focus on career development and progression. Opportunities for advancement, including leadership roles, specialist positions, or lateral moves into other areas of the business. A culture of continuous learning, with a strong emphasis on innovation, experimentation, and knowledge sharing. Work Environment and Company Culture arenaflex offers a unique and dynamic work environment, with a strong focus on collaboration, innovation, and customer success. Our company culture is built on the following principles: Diversity and inclusion : We celebrate individual differences and promote equal opportunities for all employees, regardless of their background, culture, or identity. Flexibility and work-life balance : We offer flexible working arrangements, including remote work options, to help our employees balance their personal and professional lives. Recognition and rewards : We recognize and reward outstanding performance, with a focus on employee recognition, bonuses, and career development opportunities. Community involvement : We're committed to giving back to our communities, with a strong focus on corporate social responsibility, volunteering, and philanthropy. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: A salary range that reflects your skills, experience, and qualifications. A comprehensive benefits package, including health, dental, vision, and life insurance, as well as company-matched retirement plans. Flexible time-off policies, including vacation days, sick leave, and holidays. Access to cutting-edge technology, including the latest software, hardware, and tools. Opportunities for professional development, including training, mentorship, and education assistance. Conclusion If you're passionate about delivering exceptional customer experiences, have a strong background in the AEC industry, and are excited about the opportunity to work with cutting-edge CAD and BIM software applications, we want to hear from you. Join arenaflex as a Technical Consultant and be part of a dynamic team that's shaping the future of the AEC industry. Apply now and take the first step towards an exciting and rewarding career with a global leader in software solutions. Apply for this job