**Experienced Technical Customer Onboarding Manager – Web & Cloud Application Development**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Technical Customer Onboarding Manager – Web & Cloud Application Development. In this pivotal role, you will be responsible for ensuring seamless technical onboarding experiences for our customers, leveraging your expertise in web and cloud application development to drive business growth and customer satisfaction. **About arenaflex** arenaflex is a leading provider of innovative travel solutions, empowering our customers to explore the world with confidence. Our team is dedicated to creating a culture of inspiration, inclusivity, and collaboration, where every voice is valued and every contribution counts. As a member of our team, you will have the opportunity to make a meaningful impact on our industry and shape the future of travel. **Key Responsibilities** As an Experienced Technical Customer Onboarding Manager – Web & Cloud Application Development, you will be responsible for: * **Technical Workstreams and Customer Product Suite**: Own the technical workstreams and customer product suite within the overall project during project implementations, ensuring alignment with customer objectives. * **Communication and Alignment**: Maintain and communicate customers' global strategy and approach with all technical workstreams over different regions, ensuring alignment and effective collaboration. * **Project Planning and Management**: Create timelines for technical deployment, working alongside Customer Onboarding Manager (COM) and Units, as well as all other relevant workstream owners and the customer, to ensure a cohesive project timeline. * **Delivery Expectations and Governance**: Help those responsible for product implementations to be successful by setting clear delivery expectations, providing a clear scope overview, and project plans. * **Technical Deployment and Governance**: Work with each product SME/deployment team to deploy each product and manage governance on schedule and scope, ensuring timely and effective resolution of technical/product queries. * **Single Point of Contact**: Serve as the single point of contact for customers for all applicable technical/product queries, liaising with workstream owners to review and resolve issues. * **Risk Management and Issue Resolution**: Identify, review, raise, and handle any risks or issues relating to technical deployment, working with workstream owners to resolve and mitigate them. * **Collaboration and Communication**: Collaborate with technical/product teams to resolve technical/product functionality issues/concerns, ensuring effective communication and issue resolution. * **Quality Metrics and Test Plans**: Ensure execution of prescribed end-to-end test plans to meet quality metrics, driving quality and excellence in technical onboarding experiences. **Essential Qualifications** To succeed in this role, you will need: * **Travel Background**: A strong background in travel, with a deep understanding of the industry and its complexities. * **Technical Expertise**: Proven expertise in web and cloud application development, with a solid understanding of technical workstreams and customer product suites. * **Project Management**: Experience in managing complex projects, with a focus on technical deployment and governance. * **Communication and Collaboration**: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. * **Problem-Solving and Decision-Making**: Strong problem-solving and decision-making skills, with the ability to adapt to changing priorities and complex situations. * **Commercial Awareness**: A deep understanding of commercial principles and practices, with the ability to drive business growth and customer satisfaction. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * **Software Implementation Experience**: Previous experience in software implementation, with a focus on technical deployment and governance. * **Multi-Lingual Capability**: Proficiency in multiple languages, with the ability to communicate effectively with customers and stakeholders from diverse backgrounds. * **Leadership and Motivation**: Experience in leading and motivating project teams, with a focus on driving results and achieving business objectives. **Work Environment and Culture** As a member of the arenaflex team, you can expect: * **Flexible Benefits**: A comprehensive benefits package, tailored to your needs and preferences, with a focus on health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * **Travel Perks**: Access to exclusive travel deals and discounts, with a focus on flights, hotels, cruises, car rentals, and other travel-related services. * **Learning and Development**: Opportunities for professional growth and development, with access to global tuition assistance, leadership courses, and new job openings available to internal candidates first. * **Diversity, Equity, and Inclusion**: A commitment to championing diversity, equity, and inclusion in every aspect of our business, with a focus on creating a culture of inclusivity and respect. * **Wellbeing Resources**: Access to wellbeing resources and support, with a focus on mental and emotional health for you and your immediate family. **Compensation and Benefits** The national annual base salary range for this position is from $70,000 to $140,000, with actual base salary based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. **How to Apply** If you are a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please click on the link below to submit your application: Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult our GBT Recruitment Privacy Statement. **What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! Apply for this job