Experienced Technical Customer Success Manager – Innovative Technology Solutions and Client Relationship Development

Introduction to arenaflex At arenaflex, we are redefining the way the world connects and experiences technology. Our Consumer Innovation team is dedicated to delivering innovative and reliable technology solutions that power seamless, simplified customer experiences. We are seeking a highly motivated and experienced Technical Customer Success Manager to join our growing team and make a lasting impact on our organization. If you have a passion for client success, a strong technical background, and a talent for building bridges, we want to hear from you! About the Role The Technical Customer Success Manager is responsible for defining and driving the product vision, roadmap, and execution by collaborating with cross-functional teams to deliver client-driven solutions and meet business objectives. You will be a vigorous advocate for client success, with a sharp eye for innovation and a talent for building technical bridges. Your primary focus will be on creating and maintaining strong relationships with clients, proactively identifying opportunities for growth and expansion, and acting as their primary resource and trusted advisor. Key Responsibilities Conduct effective client rollouts and strive for high adoption of the product Manage regular client touchpoints to maintain strong relationships and ensure seamless onboarding, product adoption, and ongoing success for each client Collaborate with Technology to troubleshoot and address support issues in a timely manner and raise blockers quickly Gather product requirements and feedback that can be used to inform and shape the development roadmap Collaborate with Marketing to develop client case studies Collaborate with clients on best practices, ensuring they are set up for success from the outset Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business Management, Information Technology, Computer Science, Engineering, or a related field 2+ years of experience in a technical, client-facing role with a highly technical product Proven expertise in client success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product) A strong technical background within an technology organization Knowledge of how development teams work - inside and out Efforts to maintain empathy and humility throughout each and every day with a client-first mindset in a highly collaborative environment Preferred Qualifications While not essential, the following qualifications are highly desirable: Exceptional communication, problem-solving, and presentation skills Ability to work independently and collaboratively in a fast-paced, dynamic environment Experience working with cross-functional teams to deliver client-driven solutions Strong analytical and problem-solving skills, with the ability to think critically and outside the box Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Technical Customer Success Manager, you will have access to a range of training and development opportunities, including: Ongoing training and development programs to help you build your skills and knowledge Opportunities to work with cross-functional teams and collaborate with industry leaders A dynamic and supportive work environment that encourages innovation and creativity A comprehensive benefits package, including 401(k) plan, tuition reimbursement program, and paid time off Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of innovation, collaboration, and client success. We believe in fostering a culture of empathy, humility, and open communication, and we are committed to providing our employees with the tools and resources they need to succeed. Compensation, Perks, and Benefits As a Technical Customer Success Manager at arenaflex, you can expect a competitive salary range of $35-$40 per year, depending on your experience and qualifications. You will also be eligible for a range of benefits, including: 401(k) plan Tuition reimbursement program Paid time off and holidays Parental leave and family care benefits Disability benefits and life insurance Supplemental benefit programs, including critical illness and accident insurance Employee assistance programs and wellness initiatives Employee discounts on arenaflex products and services Conclusion If you are a motivated and experienced technical professional with a passion for client success, we encourage you to apply for this exciting opportunity. As a Technical Customer Success Manager at arenaflex, you will have the chance to make a lasting impact on our organization and our clients, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic and supportive team and help shape the future of technology. Apply now! Apply for this job