Experienced Technical Customer Support Specialist – Fully Remote LATAM Team for Innovative Vacation Rental Software

Welcome to arenaflex arenaflex is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. With a recent funding of $30M, we're poised to revolutionize the way property owners and managers operate their businesses online. Our platform empowers them to efficiently manage and market their rental businesses, and we're proud to have an international team of over 300 people from more than 50 different nationalities, founded in the heart of sunny Barcelona. About the Role We're on the lookout for a highly skilled Customer Support Specialist to join our fully remote LATAM team. As a Customer Support Specialist at arenaflex, you will become an expert in using our innovative software, advising customers on how to successfully set up their own accommodation website and grow their vacation rental business. Your expertise will be crucial in providing top-notch technical support, troubleshooting, and guiding customers to make the most of our platform. Key Responsibilities Providing technical support to customers via email, phone, or chat, ensuring timely and effective issue resolution Troubleshooting complex technical issues related to our software, collaborating with our development team to resolve customer issues Identifying and documenting bugs or issues in our software, developing technical documentation for internal and external use Ensuring customer satisfaction and high-quality service, developing strong relationships with our customers Collaborating with our development team to resolve customer issues, providing feedback to improve our software and services What Makes You a Great Fit? To succeed in this role, you should have: At least 2 years of experience in technical customer support or a similar role, with a strong track record of providing excellent customer service Strong verbal and written communication skills in English, with the ability to communicate complex technical information in a clear and concise manner Excellent troubleshooting skills, with the ability to diagnose and resolve complex technical issues Ability to work independently and manage multiple priorities in a fast-paced environment, with a strong focus on customer satisfaction Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk, with the ability to learn and adapt to new tools and technologies Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud is a plus, as well as experience in the travel or hospitality industry Essential Qualifications In addition to the above requirements, you should: Be highly motivated and passionate about helping customers, with a strong desire to learn and grow with our company Have excellent problem-solving skills, with the ability to think critically and outside the box Be able to work effectively in a remote team environment, with a strong focus on collaboration and communication Be fluent in English, with excellent written and verbal communication skills Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines Knowledge of the vacation rental industry, with a strong understanding of the challenges and opportunities faced by property owners and managers Experience with data analysis and reporting, with the ability to provide insights and recommendations to improve our services Skills and Competencies To succeed in this role, you should possess the following skills and competencies: Strong technical skills, with the ability to learn and adapt to new technologies and software Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work effectively in a team environment, with a strong focus on collaboration and communication Strong attention to detail, with a focus on providing high-quality services and support to our customers Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to: Ongoing training and development opportunities, with a focus on improving your technical and soft skills Regular feedback and coaching, with a focus on helping you achieve your career goals Opportunities to take on new challenges and responsibilities, with a focus on helping you grow and develop in your role A collaborative and supportive team environment, with a focus on helping you succeed and thrive in your role Work Environment and Company Culture At arenaflex, we're proud of our dynamic and international team, with a strong focus on diversity and inclusion. As a Customer Support Specialist, you'll be part of a team that: Values and celebrates diversity, with a focus on creating a workplace where everyone feels welcome and included Is passionate about what we do, with a strong focus on helping our customers succeed and thrive Is committed to creating a positive and supportive work environment, with a focus on helping our employees grow and develop in their careers Offers a range of benefits and perks, including the freedom to work from home, expense coverage for computers and gadgets, and great culture and working environment Compensation, Perks, and Benefits As a Customer Support Specialist at arenaflex, you can expect: A competitive salary in EUR/USD, with opportunities for growth and development Expense coverage for computers and gadgets, with a focus on helping you stay up-to-date with the latest technologies Great culture and working environment, with a focus on creating a positive and supportive workplace Opportunities to travel to our yearly team-building events, with a focus on building strong relationships with your colleagues A range of other benefits and perks, including a referral program, virtual team activities, and opportunities for career growth and development Conclusion If you're a highly skilled and motivated Customer Support Specialist looking for a new challenge, we want to hear from you. At arenaflex, we're committed to helping our customers succeed and thrive, and we're looking for talented and passionate individuals to join our team. With a range of benefits and perks, opportunities for career growth and development, and a dynamic and international team, we're confident that you'll love working with us. So why wait? Apply now and join our team of innovators and customer support specialists! Apply for this job