**Experienced Technical Support / Customer Service Representative – Remote (Night Shift) at blithequark**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further than blithequark, a leading provider of innovative solutions and services that empower individuals and organizations to achieve their full potential. As a Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark, you will play a vital role in delivering exceptional customer experiences and supporting the success of well-known global brands. **About blithequark** blithequark is a forward-thinking organization that values inclusivity, personal growth, and career development. We are committed to creating a positive work environment that fosters a culture of belonging and support. Our team is comprised of talented individuals from diverse backgrounds who share a common goal: to make a meaningful impact in the lives of our customers and stakeholders. As a member of our team, you will have access to comprehensive training, ongoing support, and opportunities for career growth and advancement. **Responsibilities** As a Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark, your primary responsibilities will include: * Providing inbound customer support using a call flow guide to ensure seamless and efficient issue resolution * Resolving technical issues related to hardware, software, and client products, including smartphones, tablets, computers, and wearables * Tracking, documenting, and retrieving information in databases to maintain accurate records and enhance customer experiences * Demonstrating exceptional problem-solving skills to resolve complex issues and provide expert customer experiences * Maintaining a broad knowledge of client products and/or services to provide informed and effective support * Offering additional products and/or services to enhance customer satisfaction and loyalty * Delivering expert customer experiences that exceed customer expectations and drive business growth **Requirements** To succeed in this role, you will need to possess the following qualifications and skills: * A strong focus on building customer relationships and delivering exceptional customer experiences * At least 1 year of customer service experience, with a proven track record of success in resolving technical issues and providing expert support * The ability to work an evening or overnight schedule, with a flexible and adaptable approach to meet the needs of our customers and stakeholders * Technical support experience, preferably in a remote or call center environment * A high school diploma or GED, with a strong foundation in computer navigation and PC knowledge * A quiet, distraction-free environment to work from in your home, with a reliable internet connection and a desktop or laptop computer * Proficiency in fast-paced multi-tasking, with the ability to manage multiple customer interactions and technical issues simultaneously * Eagerness to learn new technologies and adapt to changing customer needs and expectations * Strong problem-solving skills, with the ability to ask probing questions and come to a resolution * Strong computer navigation skills and PC knowledge, with the ability to troubleshoot technical issues and provide expert support **Nice-to-Haves** While not required, the following qualifications and skills are highly desirable: * Familiarity with iOS and/or MacOS, or comparable technology, to enhance your technical support skills and expertise * Experience working in a remote or call center environment, with a proven track record of success in resolving technical issues and providing expert support **Benefits** As a Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark, you will enjoy a comprehensive benefits package that includes: * Paid training and performance-based incentives to support your career growth and development * Lucrative employee referral bonus opportunities to recognize and reward your contributions to our team * 401K with company match to help you plan for your future and achieve your long-term goals * Paid PTO and holidays to ensure you have time to relax and recharge * Medical, dental, and vision insurance to protect your health and well-being * Comprehensive Employee Assistance Program (EAP) to support your mental health and wellness * Health and wellness programs to promote a healthy and balanced lifestyle * Mentorship programs to help you develop your skills and expertise * Programs and events that support diversity, equity, and inclusion to foster a culture of belonging and respect **Career Growth Opportunities** At blithequark, we are committed to helping you achieve your career aspirations and reach your full potential. As a Technical Support / Customer Service Representative-Remote (Night Shift), you will have access to various learning and leadership development programs that are designed to enhance your skills and expertise. Our team is comprised of talented individuals who are passionate about helping others and making a meaningful impact in the lives of our customers and stakeholders. With a strong focus on career growth and development, we offer opportunities for advancement and promotion to help you achieve your long-term goals. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with a quiet and distraction-free environment that allows you to focus on delivering exceptional customer experiences. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers and stakeholders. We value inclusivity, personal growth, and career development, and we are committed to creating a positive work environment that fosters a culture of belonging and support. **How to Apply** If you are a customer service enthusiast with a passion for helping others, and you are looking for a career that offers both personal and professional development opportunities, we encourage you to apply for the Technical Support / Customer Service Representative-Remote (Night Shift) role at blithequark. Please visit our website to learn more about this opportunity and to submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply Now! Apply for this job