**Experienced Technical Support / Customer Service Representative – Remote Work Opportunity with arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a forward-thinking global organization that values its people-first, inclusive culture and genuine sense of belonging. As a remote Technical Support / Customer Service Representative, you'll be part of a diverse team from 70+ countries, united in our mission to provide outstanding customer experiences and tech-powered innovation. **A Career Powered by You** At arenaflex, we're committed to empowering our employees to grow and succeed. We believe that every individual has the potential to be a game-changer, and we're dedicated to providing the training, technologies, and continuing support you need to thrive in your role. With a range of FREE Learning and Leadership Development programs, you'll have the opportunity to develop new skills, advance your career, and achieve your personal goals. **What You'll Do in This Role** As a Technical Support / Customer Service Representative working from home, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offering additional products and/or services * Delivering expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in It for You** At arenaflex, we believe in investing in our employees to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join the arenaflex Family** If you're passionate about delivering exceptional customer experiences and are looking for a career that offers growth opportunities, flexibility, and a sense of belonging, we invite you to join our team. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." **Job Details** * Job Type: Full-time * Pay: From $16.00 per hour * Benefits: + 401(k) + Dental insurance + Employee assistance program + Health insurance + Professional development assistance + Referral program **How to Apply** If you're ready to take the next step in your career journey, please submit your application, including your direct email address. We can't wait to hear from you! ```html Join arenaflex Today! Apply now and discover why arenaflex is the perfect place for you to grow and succeed. Apply Job! ``` Apply for this job