Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support for Healthcare Solutions (Night Shift)

Introduction to arenaflex arenaflex is a leading provider of innovative healthcare communication solutions, offering best-in-class assets in clinical communications, scheduling, and patient engagement. As a rapidly growing company, featured on the Inc 5000 list, we have experienced an impressive 88% growth rate over the past three years. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting, ultimately advancing patient care and clinical workflows. By joining arenaflex, you will have the unique opportunity to contribute to our vision of providing optimal patient outcomes and faster patient care interventions. Position Overview We are seeking highly skilled and dedicated Tier 1 Support Specialists to join our 24/7/365 support team. As a technical support rockstar, you will play a vital role in supporting and delighting our end-users, including physicians, nurses, and system administrators. Our ideal candidate is a strong technical support professional with excellent communication skills, a willingness to work evening or overnight shifts, and a passion for delivering exceptional customer service. Key Responsibilities Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their arenaflex applications Train end users on how best to use arenaflex's phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end users Build and revise new user accounts based on established standards and best practices Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues Essential Qualifications Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Able to start on December 2, 2024 Willingness and excitement to work evenings or overnights and/or weekends Preferred Qualifications Previous experience in a technical support or customer service role Familiarity with healthcare technology and clinical communications Experience with troubleshooting and resolving technical issues Strong problem-solving skills and ability to think critically Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Tier 1 Support Specialist, you will have access to comprehensive training and onboarding programs, as well as ongoing opportunities for professional development and advancement. Our supportive and collaborative work environment encourages innovation, creativity, and continuous learning, ensuring that you have the skills and knowledge needed to succeed in your role and advance in your career. Work Environment and Company Culture arenaflex offers a remote-first work environment, providing the flexibility and autonomy to work from anywhere. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome, valued, and respected. We prioritize work-life balance, offering competitive paid time off policies, holidays, and flexible scheduling to ensure that our employees can thrive both personally and professionally. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a hourly rate of $19/hour, as well as a comprehensive benefits package that becomes effective from your first day of employment. Our benefits include: Remote first work environment Health, Dental, Vision, Life and Disability Insurance options available day one 401K - with match and immediately vested 17 company holidays, 2 floating holidays plus competitive paid time off policy Internal Advancement Opportunities Conclusion If you are a motivated and dedicated technical support professional looking for a challenging and rewarding role, we encourage you to apply for our Tier 1 Support Specialist position. At arenaflex, you will have the opportunity to make a meaningful impact on the healthcare industry, working with a talented team of professionals who share your passion for delivering exceptional customer service and support. Don't miss out on this exciting opportunity to join our growing team and contribute to our mission of accelerating speed to care and advancing patient outcomes. Apply for this job