Experienced Virtual Assistant for Short-Term Rental Customer Support and Property Management - Contract to Hire with blithequark

Join the Team at blithequark: Deliver Exceptional Guest Experiences in the Short-Term Rental Industry blithequark is seeking a highly skilled and tech-savvy Virtual Assistant to join our dynamic team, providing top-notch customer support and property management services for our short-term rental business. As a Virtual Assistant, you will play a crucial role in ensuring seamless guest experiences, managing property operations, and driving business growth. If you have a passion for delivering exceptional customer service, are highly organized, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. About blithequark and the Short-Term Rental Industry blithequark is a leading player in the short-term rental industry, offering unique and memorable experiences for travelers worldwide. Our company is built on a foundation of exceptional customer service, attention to detail, and a commitment to excellence. We operate a portfolio of properties in various locations, catering to diverse guest needs and preferences. With a strong focus on innovation and customer satisfaction, we are constantly looking for talented individuals to join our team and contribute to our success. Key Responsibilities As a Virtual Assistant at blithequark, your primary responsibilities will include: Guest and Reservation Management: Manage guest inquiries, process reservations, and provide accurate information about our properties and neighborhoods. Virtual Property Management: Oversee property operations, ensure compliance with house rules, and coordinate with cleaning and maintenance teams. Cleaner Management, Scheduling, and Coordination: Arrange and schedule cleaning services, ensure timely completion of tasks, and maintain high standards of cleanliness. Guest Communications and Issue Resolution: Respond to guest inquiries, resolve issues promptly and efficiently, and provide exceptional customer service. Platform Management: Manage our presence on various short-term rental platforms, including Airbnb, and ensure compliance with platform policies. Requirements and Qualifications To be successful in this role, you will need: Essential Qualifications: 2+ years of customer service experience : Previous experience in customer-facing roles, preferably in the hospitality or short-term rental industry. 2+ years of vacation rental customer service or hotel experience : Experience working in vacation rental customer service or hotel operations, with a strong understanding of industry standards and best practices. Availability during normal U.S. business hours : Ability to work during standard business hours in the United States, with flexibility to adapt to changing schedules and priorities. Preferred Qualifications: Experience with Airbnb customer service : Previous experience working with Airbnb, including managing listings, responding to guest inquiries, and resolving issues. Ability to work with multiple technology platforms : Proficiency in using various software applications, including property management systems, and ability to learn new technologies quickly. Skills and Competencies To excel in this role, you will need to possess: Tech Savvy : Proficiency in using digital tools, software applications, and online platforms. Strong verbal, written, and reading skills in English : Excellent communication skills, with ability to articulate complex ideas clearly and concisely. Extreme attention to detail : Meticulous approach to work, with ability to identify and resolve errors or discrepancies. Outstanding customer service skills : Ability to provide exceptional service, respond to guest inquiries, and resolve issues promptly. Excellent typing skills : High typing speed and accuracy, with ability to work efficiently in a fast-paced environment. Creative problem-solving skills : Ability to think critically, analyze situations, and develop effective solutions. Independent thinker : Ability to work independently, make decisions, and take ownership of tasks and responsibilities. Strong decision-making skills : Ability to analyze situations, evaluate options, and make informed decisions. Excellent at following directions : Ability to understand and follow instructions, with attention to detail and accuracy. Conflict resolution experience : Previous experience in resolving conflicts, mediating disputes, or negotiating with guests or stakeholders. Success Metrics As a Virtual Assistant at blithequark, your performance will be evaluated based on: Quick response rate to all inquiries : Responding to guest inquiries and messages in a timely and efficient manner. Resolving guest issues with a high sense of urgency : Resolving guest issues promptly, with a focus on providing exceptional service and ensuring guest satisfaction. Contributing to a review rating of 4.8 or higher : Maintaining high standards of service, ensuring guest satisfaction, and contributing to a positive review rating. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Virtual Assistant, you will have opportunities to: Develop new skills : Learn new technologies, software applications, and industry best practices. Take on new challenges : Assume additional responsibilities, contribute to new projects, and make a meaningful impact on our business. Advance in your career : Progress to senior roles, take on leadership responsibilities, or explore new opportunities within the company. Work Environment and Company Culture At blithequark, we pride ourselves on a dynamic and supportive work environment. As a Virtual Assistant, you will: Work remotely : Enjoy the flexibility of working from home, with opportunities to connect with colleagues and management through digital channels. Be part of a collaborative team : Work with a team of experienced professionals, sharing knowledge, best practices, and expertise. Enjoy a culture of innovation : Contribute to a culture of innovation, experimentation, and continuous improvement. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Contract-to-hire opportunity : Opportunity to join our team on a contract-to-hire basis, with potential for permanent employment. Competitive hourly rate : A competitive hourly rate, reflecting your skills, experience, and qualifications. Benefits and perks : Access to benefits and perks, including [insert benefits and perks, e.g., health insurance, paid time off, etc.]. How to Apply If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that incorporates the phrase "blithequark" into your response. We look forward to hearing from you! Apply for this job