Experienced Virtual Customer Care Representative – Homebuilding Industry Expertise and Customer Service Excellence

Introduction to arenaflex arenaflex is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. arenaflex has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future At arenaflex, we believe in empowering our Associates to build their future and make a meaningful impact in the lives of our customers. As a Virtual Customer Care Representative, you will play a vital role in managing and overseeing homes under warranty in assigned community(s), promoting, facilitating, and fostering positive working relationships with customers, and coordinating and supervising the work of trade partners. Your Responsibilities on the Team Promote, facilitate, and foster positive working relationships with arenaflex customers and trade partners Regularly exercise sound judgment and discretion when working with homeowners and trade partners Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 Proactively remedy any trade partner scheduling, communication, or payment-related issues Ability to understand manufacturer recommendations for use and application of their products Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits Review and certify the completion of each home within their community Manage, supervise, and direct all aspects of customer relations for an assigned community Conduct field meetings with trade partners, construction staff, and sales staff as needed Be an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc. Supervise, review, and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers, and signage Requirements To be successful in this role, you will need: High School Diploma or equivalent required, or equivalent work experience Bachelor's degree in a related field preferred Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder Valid Driver's License with a good driving record Valid auto insurance coverage Advanced knowledge of scheduling, budgeting, and document management Ability to read and interpret blueprints Computer literacy and proficient in MS Office products (Word and Excel) Excellent follow-up, communication (written and verbal), and time management skills Essential Skills and Competencies In addition to the requirements, the ideal candidate will possess: Strong customer service skills and ability to build positive relationships with customers and trade partners Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to prioritize tasks and manage multiple projects simultaneously Strong attention to detail and ability to maintain accurate records Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust training and development programs, including on-the-job training, mentorship, and education assistance. We believe in investing in our Associates, empowering them to thrive both personally and professionally. Work Environment and Company Culture arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we strive to create a workplace where everyone feels welcome, valued, and empowered to contribute. Our company culture is built on a foundation of respect, trust, and open communication, and we are committed to making a positive impact in the communities we serve. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a comprehensive array of benefits designed to enhance the well-being and professional growth of our Associates. Our benefits include: Robust health insurance plans, including Medical, Dental, and Vision coverage 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5% Paid Parental Leave and an Associate Assistance Plan Education Assistance Program and up to $30,000 in Adoption Assistance Generous vacation, holiday, sick leave, and personal day policies New Hire Referral Bonus Program and significant Home Purchase Discounts Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service and building positive relationships, we encourage you to apply for the Virtual Customer Care Representative role at arenaflex. As a member of our team, you will have the opportunity to make a meaningful impact in the lives of our customers, while also growing and developing your skills and career. Apply today and join a company that empowers you to build your future! Apply for this job