Experienced Virtual Customer Service Advisor – Delivering Exceptional Patient Experiences through Empathetic Support and Effective Account Resolution

Welcome to blithequark: Where Compassion Meets Excellence At blithequark, we are driven by a profound passion for the patient experience, recognizing that every interaction has the potential to positively impact lives. As a leader in healthcare, we are committed to caring for patients with purpose and integrity, fostering an environment where our colleagues can thrive and grow. If you share our vision and are eager to make a meaningful difference, we invite you to join our team as a Virtual Customer Service Advisor, where you will play a pivotal role in ensuring that our patients receive the highest level of care and support. About the Role As a Virtual Customer Service Advisor at blithequark, you will be the frontline ambassador for our patients, guarantors, and third-party representatives, handling inbound and outbound calls to address account inquiries, resolve issues, and secure payments on outstanding balances. This role demands a unique blend of empathy, communication skills, and technical proficiency, as you will navigate multiple account systems and applications to provide timely and effective solutions. Your ability to learn, adapt, and work in a fast-paced environment will be crucial to your success in this position. Key Responsibilities: Communicate with customers via phone or digital media to gather necessary information and resolve inquiries in accordance with our policies and procedures. Review patient account information across multiple systems, perform research as needed, and take appropriate actions to resolve patient inquiries and account balances. Document patient inquiries and actions taken in the appropriate systems, ensuring accuracy and compliance with our guidelines. Update or add insurance information and/or patient demographic information, request rebills, and work with patients and guarantors to secure payments using secured methods. Escalate patient complaints to the relevant individual or department, based on the nature of the issue, to ensure prompt resolution and maintain a high level of patient satisfaction. Create a positive patient experience by actively listening, understanding, and communicating in a friendly, professional manner, ensuring timely resolution or escalation of issues. Follow all blithequark Customer Service Organization (CSO) guidelines and policies, adhering to compliance requirements and maintaining a working knowledge of workflow, systems, and tools used in the department. Meet and maintain established departmental performance metrics for production and quality, continuously striving for excellence in your role. Qualifications and Requirements To excel as a Virtual Customer Service Advisor at blithequark, you should possess: Minimum one year of customer service experience in a related field, such as healthcare, hospitality, retail sales, or client management. Previous call center experience, preferably in a healthcare environment, is highly desirable. High-speed internet with a minimum of 25 MB download and 6 MB upload speed is required for virtual employees, with WiFi not permitted. A strong passion for delivering exceptional patient experiences, with excellent communication and interpersonal skills. Ability to work in a virtual setting, maintaining productivity and focus in a home-based environment. Residence within a blithequark market area is mandatory for this role. Preferred Qualifications: Experience working with multiple account systems and applications. Knowledge of healthcare billing and revenue cycle management principles. Certifications in customer service or a related field are a plus. What We Offer At blithequark, we are committed to supporting the health, life, career, and retirement of our colleagues through a comprehensive total rewards package. This includes: Comprehensive medical coverage with low or no copays for many common services, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more. Free counseling services and resources for emotional, physical, and financial wellbeing. 401(k) Plan with a 100% match on 3% to 9% of pay, based on years of service. Employee Stock Purchase Plan with a 10% discount on blithequark stock. Family support through fertility and family building benefits, adoption assistance, and referral services for child, elder, and pet care, home and auto repair, event planning, and more. Consumer discounts and retirement readiness services. Education assistance, including tuition, student loan, certification support, and dependent scholarships. Colleague recognition program and Time Away From Work Program, including paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence. Employee Health Assistance Fund offering free employee-only coverage to full-time and part-time colleagues based on income. Career Growth and Learning Benefits At blithequark, we believe in fostering a culture of continuous learning and growth, providing our colleagues with the tools and resources needed to excel in their careers. As a Virtual Customer Service Advisor, you will have access to: Comprehensive training programs to enhance your skills and knowledge in customer service, healthcare billing, and revenue cycle management. Ongoing professional development opportunities, including workshops, webinars, and conferences. Mentorship programs, pairing you with experienced colleagues who can offer guidance and support. Cross-training and rotation opportunities to explore different areas of our organization and expand your skill set. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and supportive work environment, where diversity, equity, and inclusion are valued and respected. As a Virtual Customer Service Advisor, you will be part of a dynamic team that is passionate about delivering exceptional patient experiences and making a positive impact on our communities. We are committed to recognizing and rewarding our colleagues' contributions, celebrating their successes, and providing a positive and engaging work environment that fosters collaboration, creativity, and growth. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, along with a range of perks and benefits designed to support your overall wellbeing and quality of life. While specific details may vary depending on location and eligibility, our comprehensive total rewards package is designed to attract, retain, and motivate top talent in the industry. Conclusion If you are a compassionate and driven individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for our Virtual Customer Service Advisor role. At blithequark, we are committed to making a positive difference in the lives of our patients, colleagues, and communities, and we believe that you can play a vital role in helping us achieve our mission. Join our team today and discover a career that is both rewarding and challenging, with opportunities for growth, development, and advancement. Apply now and take the first step towards a fulfilling and purpose-driven career with blithequark. Apply for this job