**Experienced Work-from-Home Customer Service Representative – Tax, Healthcare, and Automotive Sales & Service**

Join a global leader in digitally powered business services and embark on a rewarding career from the comfort of your home. Teleperformance is seeking dedicated individuals for our remote positions in Tax Customer Care, Healthcare Customer Support, and Automotive Sales & Service. With a commitment to excellence and innovation, you'll be part of a team making a real difference in people's lives across various industries. **About Teleperformance** As a global leader in digitally powered business services, Teleperformance is committed to delivering exceptional customer experiences across various industries. With a presence in over 80 countries and a team of over 420,000 employees, we're dedicated to innovation, excellence, and making a real difference in people's lives. Our mission is to provide a seamless and personalized experience for our clients' customers, and we're looking for talented individuals to join our team. **Responsibilities** As a Work-from-Home Customer Service Representative, you'll be responsible for: * Handling customer inquiries with precision and empathy, providing exceptional customer service through active listening and problem-solving skills. * Working with confidential information sensitively and maintaining the highest level of professionalism. * Resolving issues on the first call by being proactive and taking ownership of customer concerns. * Utilizing a personal computer with Windows 11, a minimum of 8GB RAM, and a stable Ethernet LAN connection to ensure seamless communication and data processing. * Collaborating with a virtual team to achieve shared goals and objectives. **Key Responsibilities by Role** * **Tax Customer Care Representative:** + Handle customer inquiries related to tax services, providing accurate and timely information. + Resolve issues proactively, escalating concerns when necessary to ensure customer satisfaction. + Maintain confidentiality and handle sensitive information with care. * **Healthcare Customer Service Representative:** + Engage with customers through various channels, addressing inquiries, resolving issues, and escalating concerns when necessary. + Utilize calm and effective communication to de-escalate issues and provide a positive customer experience. + Navigate various computer systems to access customer information and resolve issues efficiently. * **Automotive Sales & Service Representative:** + Resolve customer inquiries related to automotive sales and service, providing accurate and timely information. + Attempt to de-escalate issues calmly, utilizing excellent communication skills to resolve customer concerns. + Upsell when necessary, providing customers with relevant and valuable information about our services. **Qualifications** To be successful in this role, you'll need: * **Logical problem-solving skills:** Ability to handle a high volume of calls, think critically, and resolve issues efficiently. * **Availability to work various shifts:** Flexibility to work a variety of shifts, including evenings, weekends, and holidays. * **Proficient with Windows operating systems:** Familiarity with Windows operating systems and capable of typing 25 wpm. * **Minimum of a High School Diploma or GED:** Equivalent education or higher. * **At least 18 years of age:** Predictable and reliable attendance, with a commitment to meeting deadlines and achieving goals. **What We Offer** As a Work-from-Home Customer Service Representative, you'll enjoy: * **Paid Training:** $15/hour and competitive wages, ensuring you're well-equipped to succeed in your role. * **Full Benefits:** Medical, Dental, Vision, 401k, and more, providing you with comprehensive coverage and security. * **Paid Time Off:** Enjoy a healthy work-life balance, with paid time off to recharge and pursue your passions. * **Employee Wellness Programs:** Access to a range of wellness programs, promoting your physical and mental well-being. **Career Growth Opportunities and Learning Benefits** At Teleperformance, we're committed to your growth and development. As a Work-from-Home Customer Service Representative, you'll have access to: * **Ongoing Training and Development:** Regular training sessions, workshops, and webinars to enhance your skills and knowledge. * **Career Advancement Opportunities:** Opportunities to move into leadership roles, specialize in a particular area, or transition into a different department. * **Mentorship and Coaching:** Guidance from experienced professionals, helping you navigate your role and achieve your goals. **Work Environment and Company Culture** As a Work-from-Home Customer Service Representative, you'll enjoy: * **Flexible Work Arrangements:** Work from the comfort of your own home, with flexible scheduling to suit your needs. * **Virtual Team Environment:** Collaborate with a team of dedicated professionals, working together to achieve shared goals and objectives. * **Inclusive and Diverse Culture:** Join a culture that values diversity, inclusivity, and respect, promoting a positive and supportive work environment. **Compensation, Perks, and Benefits** As a Work-from-Home Customer Service Representative, you'll enjoy: * **Competitive Wages:** $15/hour and above, depending on your experience and qualifications. * **Full Benefits:** Medical, Dental, Vision, 401k, and more, providing you with comprehensive coverage and security. * **Paid Time Off:** Enjoy a healthy work-life balance, with paid time off to recharge and pursue your passions. * **Employee Wellness Programs:** Access to a range of wellness programs, promoting your physical and mental well-being. **Conclusion** Join Teleperformance and take your career to new heights from the comfort of your home. As a Work-from-Home Customer Service Representative, you'll have the opportunity to make a real difference in people's lives, while enjoying a flexible and rewarding work environment. Apply now and take the first step towards a fulfilling and successful career with Teleperformance. Apply for this job