Forward Deployed Product Manager

Nash is building the logistics infrastructure for the internet Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF. We’re hiring a Forward Deployed Product Manager to own and grow some of our most strategic enterprise accounts . This is not a temporary or project-based role—you will be the single point of accountability for the customer relationship, from integration to long-term success. Acting as an embedded partner, you’ll work directly with customer product and engineering teams to design, deploy, and continually optimize solutions on Nash’s platform. Reporting into our Customer Success organization, you’ll blend account leadership with hands-on product problem solving. That means driving adoption, reducing defects, and ensuring measurable outcomes, while also carrying responsibility for growth and retention within your accounts. In short: you are the owner of the account, the results, and the partnership’s trajectory . Responsibilities Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth. Serve as the embedded product partner to customer product and engineering teams, helping them design, deploy, and scale solutions on Nash’s platform. Become a true Nash expert — understand the platform’s capabilities and limitations as well as, or better than, any other team at Nash. Use that expertise to advise customers, shape integrations, and identify opportunities for improvement. Consult and advise customers as a trusted partner while also bringing structured feedback back into Nash, making the product stronger every day. Drive measurable outcomes across on-time delivery, defect reduction, cost efficiency, and other operational KPIs tied to account success. Lead account growth and retention by ensuring customers realize ongoing value, expanding usage, and surfacing new opportunities. Troubleshoot and resolve integration challenges in close collaboration with both customer engineers and Nash’s support/partner-ops teams. Act as the internal advocate for your accounts, ensuring their priorities are reflected in cross-functional initiatives inside Nash. Qualifications: Must-Have 5+ years in a customer-facing, technical role such as Forward Deployed Product Manager, Solutions Engineer, Technical Account Manager, or similar. Proven track record of owning enterprise customer relationships — carrying responsibility for adoption, performance, and growth. Strong technical fluency — comfortable working with APIs, integrations, data flows, and troubleshooting alongside engineering teams. Experience advising customer product and engineering leaders ; able to translate complex technical concepts into business impact. Exceptional problem-solving and analytical skills, with the ability to diagnose root causes and drive resolution in complex systems. Demonstrated ability to become a product expert , mastering both capabilities and limitations, and channeling that knowledge into structured customer feedback. Excellent communication and executive-presence skills; able to engage at all levels from engineers to senior leadership. Nice-to-Have Prior experience in last-mile logistics, supply chain, or B2B SaaS platforms Experience working in fast-growing startups or with enterprise retailers. Familiarity with tools and processes used in modern product and engineering organizations (Jira, API docs, observability tooling, etc.). Previous experience in a consultative role with both technical depth and commercial ownership (renewals, expansions, KPI success). What You’ll Love About Us ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance