Global Ecommerce Operations Manager
About the position As a highly skilled and experienced Global E-commerce Operations Manager, you will lead and optimize our global e-commerce operations. You will have a strong understanding of e-commerce platforms, logistics, and international market trends. You will be responsible for driving efficiency, ensuring operational excellence, and enhancing customer experience across our online platforms. Responsibilities • Oversee end-to-end operations for our global e-commerce platforms, ensuring seamless execution and delivery of online sales initiatives. • Develop and implement strategies to improve operational efficiency and drive growth. • Assist the Sr. Director of E-commerce in analyzing marketplace expansion efforts and process coordination. • Provide leadership by operating and managing three regional e-commerce organizations, ensuring smooth workflow. • Manage daily business operations by facilitating collaboration among team leadership to elevate e-commerce experience industry standards. • Assist the Sr. Director of Operations by leading marketplace expansion efforts and coordinating process coordination. Requirements • Bachelor’s degree or equivalent work experience. • Minimum of 8 years of experience with e-commerce platforms, logistics, and international market trends. • Ability to identify and implement best practices that drive operational excellence, including leveraging industry knowledge, best-in-class technologies (e.g., Salesforce, Shopify, order management systems, CRMs), and delivering a best-in-class customer experience. Nice-to-haves • Master’s and/or MBA degree • 10+ years of experience in Business Management, Marketing, web design, digital design, and/or eCommerce. Benefits • Competitive wellness benefits and 401K Retirement Savings plan. • An inclusive and diverse work environment that fosters and encourages career development opportunities. • Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment. • Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog. • Tuition Reimbursement. • Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.). • “Be Brilliant” employee recognition and rewards program. Apply tot his job