Growth Lead

We are looking for a Growth Lead to work remotely anywhere in the Philippines for a Singapore-based client of OTA. For this job, we only process candidates that are based in the Philippines and have legal authorization to work in the Philippines. About the OTA Client This is a supply-chain technology company that helps global brands and retailers source smarter and sell better. Operating across APAC, the U.S., and Europe, their mission is to make international sourcing simple, data-driven, and dependable. They combine an AI-driven procurement platform with managed services to streamline cross-border trade. The platform covers product specifications, supplier vetting, production management, quality control, compliance, and end-to-end logistics giving businesses one clear workflow from idea to inventory. This enables faster launches, cost savings, and consistent quality. They typically serve DTC brands, retailers, importers, and private-label agencies across categories such as home & living, beauty, fitness, pet, and consumer accessories. Company Culture The team is remote-first and globally distributed, with a culture built on: Customer obsession and measurable outcomes (focusing on lead time, cost, and quality improvements) Integrity and fairness, ensuring transparency and accountability in every partnership High ownership with low ego, where team members take initiative, share credit, and act like owners One global team, working across time zones with empathy, clarity, and respect Speed with standards, moving quickly while maintaining compliance, quality, and safety Job Overview As a Growth Lead, you will be responsible for driving customer engagement, optimizing account development, and expanding product adoption. Your role will focus on managing the end-to-end customer journeyfrom initial lead engagement to strategic account growthby leveraging our tech platform, data-driven insights, and deep category expertise. You will play a pivotal role in strong customer relationships, tailoring product recommendations, and executing strategic upselling and cross-selling initiatives to maximize customer value. The Growth Lead will also ensure seamless service delivery and long-term growth partnerships with B2B clients. This is a mid-level role (5-7 years of relevant experience), ideal for candidates with strong backgrounds in B2B solutions, account growth, customer success, and logistics. Key Responsibilities Thorough Customer Insight and Product Recommendations Manage the full customer journey, covering quotation, merchandising, account management, clarifications handling, sampling, bulk orders, cross-selling, and upselling to ensure seamless service delivery. Gain a deep understanding of customers business models, market positioning, and target audience to tailor solutions effectively. Leverage our tech platform and product database to tailor product recommendations and quotations that align with each customers strategic goals and market trends. Provide personalized consultations on product selection, pricing, and merchandising strategies to maximize customer satisfaction and profitability. Proactive Account Development, Supplier Onboarding, and Strategic Upselling Regularly engage with customers through strategic check-ins, customer visits, and business updates to maintain a pulse on their evolving needs and identify new opportunities. Proactively identify and suggest complementary products and emerging market trends that align with customers portfolios, creating upselling and cross-selling pathways. Onboard relevant suppliers to meet quotation requirements and diversify the product portfolio. Develop customized sourcing strategies to introduce new categories or product lines, thereby expanding our footprint within the customers operations. Lead Cultivation and Strategic Relationship Building Actively engage with new leads acquired through founder referrals, product-led channels, events, and partnerships to build trust and rapport. Develop a strategic approach to onboarding new leads, focusing on their unique needs and ensuring a smooth transition into our ecosystem. Collaborate with internal teams to ensure new leads receive comprehensive support and progress to facilitate quick conversion and long-term retention. Data-Driven Growth, Performance Optimization, and Category Knowledge Development Utilize data analytics to track customer behavior, order patterns, and sourcing requests, identifying opportunities for improving conversion rates and order values. Implement feedback mechanisms to capture customer insights, using this data to refine product offerings and sourcing strategies for enhanced customer satisfaction. Stay updated on the latest trends and designs, integrating these insights into customer pitching to enhance conversion rates and create compelling sourcing propositions. Work closely with the tech and product teams to identify platform enhancements that could streamline the sourcing process and improve the overall customer experience. Cross-Functional Collaboration and Knowledge Sharing Act as a liaison between the Growth team and other departments (e.g., Product, Tech) to ensure customer feedback and market insights are integrated into product development and operational processes. Enhance sourcing efficiency: Develop and share category knowledge and best practices within the team to foster a learning environment, helping to systemize and standardize sourcing processes on S-cube for efficient account servicing. Participate in cross-functional projects aimed at expanding our market presence, such as developing new sourcing categories or refining the self-serve UX for inbound leads. Qualifications 5-7 years relevant experience in growth, account management, or similar customer-facing functions, ideally within the sourcing, procurement, logistics, or e-commerce space. Strong understanding of B2B solutions and procurement-related workflows. Proven ability to manage the full customer lifecyclefrom initial quotation to repeat bulk orders. Excellent skills in relationship-building, negotiation, upselling, and cross-selling. Strong communication skills with the ability to engage both C-level and operational stakeholders. Proactive, adaptable, and able to thrive in a fast-paced, growth-driven environment.