Immediate Hiring: Remote Level 2 IT Specialist for Information Technology - Advanced Technical Support & System Optimization

Unlock Your Career Potential as a Remote Level 2 IT Specialist at Workwarp Are you a skilled and dedicated IT professional looking for a challenging and rewarding role? Do you have a passion for delivering exceptional technical support and driving IT innovation? Workwarp, a pioneering company in the industry, is seeking an experienced Remote Level 2 IT Specialist to join our dynamic team. As a key member of our IT department, you will play a vital role in providing advanced technical assistance, optimizing technical systems, and shaping future IT strategies. About Workwarp and the Role Workwarp is a forward-thinking organization that values innovation, collaboration, and technical excellence. Our IT team is at the forefront of our operations, driving business success through cutting-edge technologies and robust system architecture. As a Remote Level 2 IT Specialist, you will be an integral part of this team, working closely with IT leadership, executives, and stakeholders to deliver exceptional technical support and drive IT initiatives. Key Responsibilities Provide outstanding in-house and remote technical assistance to our workforce and partners, handling escalated issues from Level 1 IT Specialists and resolving complex IT problems. Diagnose and resolve intricate IT issues related to hardware, software, and networking, leveraging your technical expertise and problem-solving skills. Research, configure, and maintain a variety of software tools utilized throughout the organization, ensuring seamless integration and optimal performance. Maintain and improve documented processes to ensure they remain in line with current technology standards, promoting efficiency and consistency. Stay up-to-date with emerging technologies and industry developments, informing future IT strategies and driving innovation. Collaborate with IT leadership to design and sustain robust system architecture, including cloud computing resource deployment and Infrastructure as Code development. Support organizational leadership in establishing workflow automations and advanced configurations within various software systems, enhancing productivity and streamlining processes. Contribute to upholding high technical security standards, ensuring compliance with HIPAA and SOC-2 requirements and safeguarding sensitive information. Essential Qualifications and Skills To succeed in this role, you will need: A high school diploma or equivalent; an Associate or Bachelor's degree in a relevant field is preferred. 2-5 years of full-time experience in a related IT field, with a strong background in IT support, system administration, and technical troubleshooting. Proficiency in key technology environments, including Windows, macOS, Linux, Microsoft Office Suite, Google Workspace, Adobe products, Slack, and Zoom . Strong knowledge of networking and system administration, particularly with Local Area Network (LAN) configuration and physical network setup . A basic understanding of software coding, scripting, and cloud architecture , with the ability to learn and adapt to new technologies. Solid foundational knowledge of IT principles , with a commitment to staying up-to-date with industry developments and best practices. Preferred Skills and Competencies In addition to the essential qualifications, we are looking for candidates with: Experience with cloud computing platforms , such as AWS or Azure, and Infrastructure as Code (IaC) tools , like Terraform or CloudFormation. Knowledge of scripting languages , such as Python, PowerShell, or Bash, and IT automation tools , like Ansible or SaltStack. Familiarity with IT service management frameworks , such as ITIL, and IT security standards , like HIPAA and SOC-2. Excellent communication and interpersonal skills , with the ability to work effectively with technical and non-technical stakeholders. A collaborative and proactive approach , with a willingness to learn, adapt, and innovate in a rapidly changing IT environment. Career Growth Opportunities and Learning Benefits This role offers a unique chance to work closely with IT leadership, engaging with cutting-edge technologies and shaping future IT strategies. You will have the opportunity to: Develop your technical skills and expertise, staying up-to-date with industry developments and best practices. Contribute to the design and implementation of robust system architecture, driving IT innovation and excellence. Collaborate with cross-functional teams, enhancing your communication and interpersonal skills. Pursue career advancement opportunities within the organization, leveraging your experience and skills to take on new challenges. Work Environment and Company Culture At Workwarp, we value a culture of collaboration, innovation, and technical excellence. As a remote IT specialist, you will be part of a dynamic team that is passionate about delivering exceptional technical support and driving IT initiatives. We offer: A flexible and remote work environment, allowing you to work from anywhere. A competitive salary and benefits package, recognizing your skills and experience. Opportunities for career growth and professional development, supporting your long-term goals. A collaborative and dynamic team culture, fostering innovation and technical excellence. Compensation and Benefits We offer a competitive salary and benefits package, including: A comprehensive compensation package, reflecting your skills and experience. A range of benefits, including health insurance, retirement plans, and paid time off. Opportunities for professional development and career growth, supporting your long-term goals. Join Our Team! If you are a skilled and dedicated IT professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Remote Level 2 IT Specialist at Workwarp, you will play a vital role in delivering exceptional technical support, driving IT innovation, and shaping future IT strategies. Apply today and take the next step in your career! Apply for this job