IT Client Support - High Volume Call Center
About the position This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). The Associate Client Support Analyst (ACSA) provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation. Responsibilities • Provide technical support to the end user • Access all available support tools and staff to resolve issues • Provide troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation Requirements • Experience with call center techniques & competency in call center tracking tools • Prior experience supporting customers in use of application software • Proficiency in using support software tools highly preferred • Mobile device support & Apple product support experience highly preferred • Understanding of Healthcare technology industry preferred • General desktop, basic network troubleshooting and support experience highly preferred • Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi • CompTia certification helpful Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay • Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits with Progyny and adoption assistance • Referral services for child, elder and pet care, home and auto repair, event planning and more • Consumer discounts through Abenity and Consumer Discounts • Retirement readiness, rollover assistance services and preferred banking partnerships • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income Apply tot his job