IT Operations Analyst - Driving Digital Transformation at blithequark

Join the blithequark Team: Revolutionizing the Future of Retail At blithequark, we're not just building a team; we're crafting a community that thrives on innovation, collaboration, and a relentless pursuit of excellence. As a pioneer in the retail industry, blithequark is redefining the shopping experience through its commitment to digital transformation. We're on the lookout for a talented IT Operations Analyst to join our dynamic team and help us navigate the complexities of our eBusiness operations. About the Role: IT Operations Analyst The IT Operations Analyst is a critical role that ensures the seamless execution of our IT operations, focusing on incident management, problem management, and service delivery. This position is the linchpin in our efforts to maintain high service levels, drive continuous improvement, and foster a culture of operational excellence. Key Responsibilities: Define, capture, and validate IT requirements and artifacts to ensure alignment with business objectives. Develop key performance indicators (KPIs) and dashboards to measure service delivery and operational efficiency. Manage risks, issues, assumptions, and dependencies affecting operational support efforts. Create and implement guidelines, processes, and procedures for new technology solutions. Oversee the incident and problem management process, ensuring timely resolution and minimal impact on business operations. Analyze internal IT customer needs and preferences to inform operational support and delivery efforts. Participate in periodic reviews for solution, planning, and delivery capabilities. Ensure incidents are properly escalated according to defined service level agreements (SLAs). Drive KPIs; improve metrics and services for our members and stakeholders. Identify and report incident and problem trends and progress. Ensure clear and timely communication regarding high-priority issues with relevant stakeholders. Collaborate with cross-functional teams to drive operational excellence and service improvement. Essential Qualifications: Graduate degree in a relevant field. Excellent verbal and written communication skills, with the ability to craft precise, concise communications. Strong interpersonal skills, with the ability to work effectively with individuals at all levels. Detail-oriented, with a commitment to seeing tasks through to completion. Analytical mindset, with the ability to investigate situations for potential future issues. Knowledge of incident, problem, change, and data management practices. Understanding of IT strategies, clients, and services provided. Familiarity with blithequark's core business environment related to eBusiness, Marketing, Warehouse Operations, and corporate philosophies. Availability for on-call support 24X7, including weekends and holidays. Preferred Qualifications: Knowledge of ServiceNow. Experience with statistical analysis and reporting. Familiarity with multiple blithequark business areas from an IT perspective. Understanding of the Help Desk or Call Center business processes. ITIL V3 Foundation certification. Experience with IT Administration Management software. Skills and Competencies: To succeed in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills. Key competencies include: Strong analytical and problem-solving skills. Excellent communication and presentation skills. Ability to work collaboratively in a fast-paced, dynamic environment. Proactive approach to identifying and mitigating risks. Commitment to continuous learning and improvement. Career Growth Opportunities: At blithequark, we're committed to the growth and development of our team members. As an IT Operations Analyst, you'll have opportunities to: Develop your technical skills through training and certification programs. Take on additional responsibilities and contribute to strategic initiatives. Collaborate with cross-functional teams to drive business outcomes. Advance your career within the IT organization. Work Environment and Culture: blithequark is known for its liberality and community service, having won numerous awards for its philanthropy. Our culture is built on a foundation of respect, inclusivity, and teamwork. As a member of our team, you'll be part of a dynamic and supportive work environment that values: Innovation and creativity. Collaboration and teamwork. Continuous learning and improvement. Diversity and inclusion. Compensation and Benefits: We offer a competitive compensation package, including a salary range of $20-$30/hour. Our benefits include: Comprehensive health insurance. Retirement savings plan. Paid time off and holidays. Opportunities for professional development and growth. Why Join blithequark? By joining blithequark, you'll become part of a team that's shaping the future of retail. You'll have the opportunity to work on exciting projects, develop your skills, and contribute to the success of our organization. If you're passionate about IT operations, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Don't miss this chance to be part of one of the best companies to work for. Apply now and let's shape the future together! Apply for this job