**Job Title:** Customer Experience Support Specialist - Off Hours at blithequark

**Job Description:** Join the blithequark Team: Revolutionizing Customer Experience in the Financial Industry Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the financial industry? Do you thrive in fast-paced environments and enjoy adapting to new challenges? If so, we invite you to join the blithequark team as a Customer Experience Support Specialist - Off Hours! At blithequark, we're committed to disrupting the status quo and providing innovative solutions to our members. As a key member of our Customer Experience team, you'll play a vital role in ensuring our members receive top-notch support and guidance within our Bilt Rewards platform. If you're a customer-centric professional with a passion for delivering exceptional service, we want to hear from you! **Key Responsibilities:** Delivering Exceptional Customer Support * Provide comprehensive payment, loyalty, and general inquiry support to our members within the Bilt Rewards platform, ensuring timely and effective resolution of their concerns. * Triage incoming tickets, identify emerging trends, and forward them to relevant internal departments for resolution, demonstrating your ability to analyze and prioritize complex issues. * Document necessary information and escalate ongoing patterns internally, showcasing your attention to detail and ability to communicate effectively. Collaborating with Internal Teams * Collaborate closely with internal teams and our BPO team to address and resolve member issues effectively, demonstrating your ability to work collaboratively in a fast-paced environment. * Develop a deep understanding of our products, features, and services to provide accurate and helpful information, ensuring our members receive the best possible support. Staying Up-to-Date and Adaptable * Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales, demonstrating your ability to adapt to change and stay current with industry developments. * Stay organized and patient while understanding the specifics of each member's needs and the unique nuances of each partner's business operations, showcasing your ability to navigate complex situations. Providing Exceptional Service * Provide exceptional customer service, even when handling complex inquiries, demonstrating your commitment to delivering outstanding support and exceeding member expectations. **Qualifications:** Essential Qualifications: * 2-4 years of professional experience in a support or operations-type role, with a proven track record of delivering exceptional customer experiences. * Extremely organized with strong written and verbal skills, able to communicate effectively with internal teams and members. * A team player who's able to learn new platforms quickly and is patient and adaptable in a fast-paced environment. * Driven to take on new responsibilities, with an ability to stay focused on assigned tasks and prioritize complex issues. * Strong attention to detail with the intelligence to use critical thinking for solutions, ensuring timely and effective resolution of member concerns. Preferred Qualifications: * Zendesk experience (admin preferred) and Rewards knowledge, demonstrating your ability to navigate complex support platforms and provide expert guidance to members. * Ability to deal with extremely confidential and sensitive information, showcasing your discretion and professionalism. **Benefits:** Competitive Compensation and Benefits Package: * Competitive salary with a meaningful stake in the company via equity and our performance bonus program, recognizing your value and contributions to the team. * Health insurance for you (& your loved ones) from day one, including a One Medical Membership, wellness stipends, family programs, and more. * 401k plan with a match, helping you build a secure financial future. * Commuter FSAs, making it easier to get to work without breaking the bank. * UNLIMITED PTO, because we believe that working hard shouldn't mean always working. * Exclusive Employee-only Bilt Points, providing unique opportunities to earn points throughout your time at blithequark. **Compensation Range:** The salary range for a Customer Experience Team Member is $65,000 - 75,000, with opportunities for growth and advancement based on individual performance and contributions. **Leveling and Compensation Growth:** We're considering candidates with differing levels of expertise for this position, and leveling will be based upon your experience and performance in the interview process. As a member of the blithequark team, you'll have the opportunity to grow your salary over time, with a focus on performance and outcomes. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and making a meaningful impact in the financial industry. We're committed to transparency, innovation, and growth, and we're looking for like-minded professionals to join our team. If you're a customer-centric professional with a passion for delivering exceptional service, we want to hear from you! **How to Apply:** Ready to join the blithequark team and revolutionize customer experience in the financial industry? Apply now and take the first step towards a rewarding career with a company that values innovation, growth, and customer satisfaction. Apply for this job