Remote Medical Customer Service Specialist

This is a remote position.
The training hours are Monday-Friday from 8:00am - 4:30pm (CST time zone) for the three two weeks...
The working hours are Monday-Friday from 8:30am - 5:00pm (CST time zone). (This schedule will begin after the first 3 weeks of training.)
If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.
Rewards for Doing Work That Matters ? What?s in it for you:
? Starting pay: $15.50/hr-$18.00/hr
? Cash bonuses (based on facility performance) up to $750.00 per quarter
? Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
? Paid vacation days
? Paid sick leave
? 6 paid holidays plus two personal holidays
? Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
? Promotional opportunities
? An employee-friendly environment focused on patient satisfaction
Essential Duties:
? Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the
next level using sound judgment
? Using a computer to navigate screens to notate and effectuate a positive patient experience
? Perform administrative duties by managing email, completing assignments, and other duties
? Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
Job Requirements
? Be at least 18 years old with a high school diploma or GED
? Demonstrated ability to navigate a computer
? Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
? Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
? Ability to type at least 30 words per minute
? Must have reliable, consistent transportation
? Ability to pass a background check and a drug screen
Wow Factors
? Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
? Billing or other revenue cycle certifications
INDSS

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