$15 per Hour Remote Call Center Representative

Remote, USA Full-time Posted 2025-03-12

Summary of This Role

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.
What Part Will You Play?
? Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
? Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
What Are We Looking For in This Role?

Minimum Qualifications
? High School Diploma or Equivalent
? Typically No Relevant Experience Required

Preferred Qualifications
? previous work experience in a fraud related field.
What Are Our Desired Skills and Capabilities?
? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
? Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
? Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Similar Remote Jobs

Pharmacy Data Entry Technician | $21 hr

Posted on: 28-01-2025 06:22

Data Analyst - Ad Tech - Remote

Posted on: 28-01-2025 06:22

Warehouse Associate - Food Sorting & Packing

Posted on: 28-01-2025 06:22

Work from Home PHP Tech Lead Jobs

Posted on: 28-01-2025 06:22

UPS Customer Support Assistant ? Remote Work

Posted on: 28-01-2025 06:22

Now Hiring Remote Sales Experts: Apply Today

Posted on: 09-12-2024 18:32

Customer Service Specialist - Entry Level

Posted on: 30-12-2024 06:50

Customer Service Representative

Posted on: 15-09-2024 00:00

Freelancer Remote Data Entry Specialist ? WFH

Posted on: 30-09-2024 00:00

Product Testing Consultant

Posted on: 19-09-2024 00:00

CVS Health data entry jobs - Hiring Now

Posted on: 18-02-2025 03:59

Online no experience

Posted on: 16-07-2024 18:44