SaaS Customer Support Specialist

Remote, USA Full-time Posted 2025-08-02

Description:
? Provide the highest quality software support via inbound customer calls and email inquiries
? Analyze problems, research solutions, and provide easily understood answers to customers
? Provide end-user support and training, present new services to help existing customers
? Coordinate with internal teams to ensure thorough support for clients

Requirements: ? 3+ years of software/application support experience specifically for a B2B SaaS product ? Clear and concise communication and documentation style ? Ability to break down, analyze and solve complex problems ? Organization and time management skills a MUST ? Must be self directed and thrive in a fast paced environment with minimal direction ? Excellent written and verbal communication skills ? Huge Plus If You Have: ? Experience supporting a healthcare or pharmaceutical industry SaaS product ? HubSpot experience

Benefits:
? Fully Remote
? Unlimited PTO (Highly suggested 3-week minimum)
? Flex Hours
? 100% healthcare premiums covered for employees
? 70% healthcare premiums covered for dependents
? Low cost-to-employee vision and dental
? Automatic 3% employer addition to 401k
? 12 weeks of fully paid Parental Leave
? Technology stipend to cover the equipment you need to set up your home office
? Professional development reimbursement

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SaaS Customer Support Specialist

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