SaaS Customer Support Specialist
Description:
? Provide the highest quality software support via inbound customer calls and email inquiries
? Analyze problems, research solutions, and provide easily understood answers to customers
? Provide end-user support and training, present new services to help existing customers
? Coordinate with internal teams to ensure thorough support for clients
Requirements: ? 3+ years of software/application support experience specifically for a B2B SaaS product ? Clear and concise communication and documentation style ? Ability to break down, analyze and solve complex problems ? Organization and time management skills a MUST ? Must be self directed and thrive in a fast paced environment with minimal direction ? Excellent written and verbal communication skills ? Huge Plus If You Have: ? Experience supporting a healthcare or pharmaceutical industry SaaS product ? HubSpot experience
Benefits:
? Fully Remote
? Unlimited PTO (Highly suggested 3-week minimum)
? Flex Hours
? 100% healthcare premiums covered for employees
? 70% healthcare premiums covered for dependents
? Low cost-to-employee vision and dental
? Automatic 3% employer addition to 401k
? 12 weeks of fully paid Parental Leave
? Technology stipend to cover the equipment you need to set up your home office
? Professional development reimbursement
Similar Remote Jobs
SaaS Customer Support Specialist
Posted on: 27-02-2025 00:00
Junior Data Entry Specialist-Remote
Posted on: 27-02-2025 00:00
Remote Sr Software Developer
Posted on: 27-02-2025 00:00
Remote Entry-Level Customer Manager
Posted on: 27-02-2025 00:00
Work from Home Representative
Posted on: 27-02-2025 00:00
Government Account Manager (remote)
Posted on: 27-02-2025 00:00
We Dispatch for you!
Posted on: 27-02-2025 00:00
Hiring Immediately: Remote Sales
Posted on: 27-02-2025 00:00
Remote Inside Sales Representative
Posted on: 27-02-2025 00:00
Host - Downey Chili's
Posted on: 27-02-2025 00:00
Closing Agent - Basalt
Posted on: 27-02-2025 00:00
In-store Cash Specialist
Posted on: 08-01-2025 08:05
Top Online Jobs for 16-Year-Olds: No Experience Needed
Posted on: 04-02-2025 19:20
Digital Marketing Specialist, Disney+
Posted on: 09-10-2024 00:00
SSIS ETL Data Engineer | Rico Industries | $30k-$60k | Remote (Worldwide)
Posted on: 29-09-2024 00:00
Food and Beverage Attendant NA-02
Posted on: 31-07-2024 19:13
Field Community Health Worker- Counties
Posted on: 15-12-2024 15:02
Quality Assurance Analyst - Finance
Posted on: 10-09-2024 00:00
Master Control Operator (Network Origination Oper I)
Posted on: 31-01-2025 10:00
Remote Evening Data Entry Specialist ? Part-Time ? $15-$20/hr
Posted on: 07-09-2024 00:00