Remote Virtual Chat Assistant

Job Title: Remote Virtual Chat Assistant

Company: [Your Company Name]

Location: Remote

Job Description:

We are looking for a tech-savvy and customer-focused Remote Virtual Chat Assistant to provide real-time assistance to customers through online chat platforms. In this role, you will use Microsoft-based tools to communicate effectively with customers, resolve issues, and ensure a seamless digital customer experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a remote environment.

Key Responsibilities: ? Provide real-time customer support via online chat using Microsoft Teams and other messaging platforms ? Address customer questions, troubleshoot issues, and provide information about products and services ? Log customer interactions and maintain accurate records using Microsoft Dynamics 365 ? Guide customers through online processes and help resolve technical issues related to accounts, products... or services ? Escalate complex issues to the appropriate department and follow up to ensure resolution ? Stay informed about company products, services, and promotions to provide accurate information ? Work closely with team members to ensure a consistent and high-quality customer experience ? Meet performance goals including response times, resolution rates, and customer satisfaction metrics

Qualifications: ? Experience as a chat assistant, customer service representative, or in a similar role ? Proficiency with Microsoft Office Suite (Teams, Outlook, Excel) and CRM systems (Dynamics 365 preferred) ? Excellent written communication skills and attention to detail ? Ability to multitask and manage several chat conversations simultaneously ? Strong problem-solving skills and a customer-first mindset ? Ability to work independently in a remote environment ? Basic technical troubleshooting abilities ? High school diploma or equivalent; additional certifications in customer service or Microsoft tools are a plus

Benefits:
? Flexible remote work schedule
? Competitive pay and bonuses
? Opportunities for career advancement
? Training and support in using Microsoft tools and customer service best practices
? Collaborative and inclusive team environment

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