Remote Virtual Chat Assistant
Job Title: Remote Virtual Chat Assistant
Company: [Your Company Name]
Location: Remote
Job Description:
We are looking for a tech-savvy and customer-focused Remote Virtual Chat Assistant to provide real-time assistance to customers through online chat platforms. In this role, you will use Microsoft-based tools to communicate effectively with customers, resolve issues, and ensure a seamless digital customer experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a remote environment.
Key Responsibilities: ? Provide real-time customer support via online chat using Microsoft Teams and other messaging platforms ? Address customer questions, troubleshoot issues, and provide information about products and services ? Log customer interactions and maintain accurate records using Microsoft Dynamics 365 ? Guide customers through online processes and help resolve technical issues related to accounts, products... or services ? Escalate complex issues to the appropriate department and follow up to ensure resolution ? Stay informed about company products, services, and promotions to provide accurate information ? Work closely with team members to ensure a consistent and high-quality customer experience ? Meet performance goals including response times, resolution rates, and customer satisfaction metrics
Qualifications: ? Experience as a chat assistant, customer service representative, or in a similar role ? Proficiency with Microsoft Office Suite (Teams, Outlook, Excel) and CRM systems (Dynamics 365 preferred) ? Excellent written communication skills and attention to detail ? Ability to multitask and manage several chat conversations simultaneously ? Strong problem-solving skills and a customer-first mindset ? Ability to work independently in a remote environment ? Basic technical troubleshooting abilities ? High school diploma or equivalent; additional certifications in customer service or Microsoft tools are a plus
Benefits:
? Flexible remote work schedule
? Competitive pay and bonuses
? Opportunities for career advancement
? Training and support in using Microsoft tools and customer service best practices
? Collaborative and inclusive team environment
Similar Remote Jobs
Remote Virtual Chat Assistant
Posted on: 15-09-2024 00:00
Staffing Assistant - Remote
Posted on: 15-09-2024 00:00
Remote Opportunities with Apple
Posted on: 15-09-2024 00:00
Flexible Part-Time Executive Assistant
Posted on: 15-09-2024 00:00
Virtual Customer Service Representative
Posted on: 15-09-2024 00:00
Shipping and Receiving Clerk
Posted on: 15-09-2024 00:00
Bilingual Customer Service Representative
Posted on: 15-09-2024 00:00
Insurance Customer Service Representative
Posted on: 15-09-2024 00:00
Personal Assistant - Remote
Posted on: 15-09-2024 00:00
Remote Customer Service Representative
Posted on: 15-09-2024 00:00
Delta Data Entry Jobs – Earn $22/Hour – Remote Work
Posted on: 19-09-2024 00:00
Online High School Software Development Teacher - Part Time
Posted on: 23-02-2025 00:00
Customer Service Representative-REMOTE
Posted on: 04-09-2024 00:00
Valet Cashier - Disney's Contemporary Resort
Posted on: 10-12-2024 18:34
Instructional Designer - Remote
Posted on: 19-11-2024 06:06
UPS Moderator Jobs (College Student, Remote) $72000/Yearly
Posted on: 16-07-2024 18:35
Administrative Data Entry (Work at home) Entry Level
Posted on: 17-09-2024 00:00
Sell-By-Chat Representative - Ontario
Posted on: 16-11-2024 00:00
Ups Data Entry Work At Home Jobs ? Apply Now
Posted on: 09-08-2024 00:00
Remote Teacher for Visually Impaired - Part-Time | WFH
Posted on: 06-11-2024 04:54