Amazon Customer Service – Work From Home

Remote, USA Full-time Posted 2025-03-12

Job Summary

Job Type: Full Time, Part Time, Remote

Salary: USD $15-$18 per hour

Company: Amazon

Location: Remote (Work From Home)

Benefits: Health Insurance, Paid Time Off, Employee Discounts, 401(k) Matching, Flexible Schedule

Job Description

Amazon is seeking customer-focused individuals to join our Customer Service team. As a member of the Amazon Customer Service team, you will work from the comfort of your home to provide timely and accurate solutions to customer inquiries. This role requires strong communication skills, attention to detail, and a passion for helping others. Join us and be a part of the team that makes Amazon the most customer-centric company in the world.

Responsibilities

Provide exceptional customer service through phone, email, and chat.

Resolve product or service problems by clarifying the customer’s complaint and determining the cause of the problem.

Assist with placement of orders, refunds, or exchanges.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Manage large amounts of incoming calls and emails.

Identify and assess customers? needs to achieve satisfaction.

Follow communication procedures, guidelines, and policies.

Requirements

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Familiarity with

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Amazon Customer Service – Work From Home

Job Summary

Job Description

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