American Express Claims Representative

Remote, USA Full-time Posted 2025-08-02

About the position

The American Express Claims Representative role at Zurich North America involves handling incoming calls from American Express Card Members who need to file insurance claims. The representative will provide prompt and professional service, including benefit and coverage information, setting up new claims, and updating clients on existing claims. This position is crucial in ensuring customer satisfaction and support during travel disruptions.

Responsibilities
? Handle incoming calls from American Express Card Members needing to file insurance claims.
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? Provide benefit and coverage information to clients.
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? Set up new claims for customers.
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? Provide information on the status of existing claims.
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? Deliver prompt and professional service to fulfill client requests.

Requirements
? High school diploma or equivalent.
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? 1+ years of experience in customer service preferred.
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? Excellent verbal and written communication skills.
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? Attention to detail and accuracy in data entry.
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? Analytical skills for reviewing and interpreting policy coverage and claim status.
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? Ability to manage and prioritize tasks effectively.
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? Professionalism in responding to high-end clientele.

Nice-to-haves
? Experience in the travel insurance industry.
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? Bilingual skills to assist a diverse clientele.

Benefits
? Hybrid work model.
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? Competitive salary ranging from $18.00 to $20.00 per hour based on experience.
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? Full-time schedule with 2nd shift hours from 11 am to 7 pm, Monday through Friday.

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American Express Claims Representative

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