Call Center Advisor 1 - Tier 1; Retail (Remote)

Employer Industry: Pet Healthcare Solutions

Why consider this job opportunity...
• Salary up to $17.50 per hour
• Competitive pay and benefits including medical, vision, dental, and life insurance
• Flexible scheduling and remote work options available
• Employee Assistance Program and pet insurance offered
• Paid parental leave and generous PTO policies
• Opportunity to engage in fun company events and join Employee Resource Groups

What to Expect (Job Responsibilities):
• Provide first-tier customer service support for inbound calls, addressing client needs and complaints
• Respond efficiently and accurately to callers, ensuring they feel supported and valued
• Engage in active listening, confirming or clarifying information and identifying customer needs
• Resolve billing or shipment issues while updating customer records accurately
• Collaborate with other departments to creatively resolve customer problems

What is Required (Qualifications):
• High School diploma or G.E.D.
• At least 1 year of customer service experience, preferably in a veterinary clinic or animal-related call center
• Strong computer skills and familiarity with business applications, including Microsoft Suite and Google Suite
• Ability to troubleshoot basic technical issues and multitask efficiently
• Good verbal communication skills with the ability to communicate professionally and empathetically

How to Stand Out (Preferred Qualifications):
• Bilingual in Spanish
• Previous remote work experience

#PetHealthcare #CustomerService #RemoteWork #CareerOpportunity #InclusiveWorkplace

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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