Call Center Manager (Human Resources)
Remote, USA
Full-time
Posted 2025-03-12
- Manages HR Solution/Call Center operations, formulating and implementing operating policies, programs and procedures (including scripting) to measure and drive operational performance.
- Responsible for the development and implementation of business concepts and projects that have a direct impact on the HR Solution/Call Center...
- Builds relationships with key internal stakeholders, and works closely with HR leaders to maximize customer satisfaction.
- Responsible for defining and meeting service level agreements, and through the creation and analysis of Key Performance Indicators (KPIs) ensures the highest level of customer service.
- Actively pursues plans and actions that maximize the efficiency and productivity of the HR Solution/Call Center.
- Carries out the policy of courtesy and service to both the internal (Active Associates, HR Business Partners) and external (Retirees) customer. Recognizing the importance of tact, empathy, and active attention required in all areas of Human Resources.
- Manages a team of call center associates who serve as the first point of contact worldwide for Associates, Retirees, and HR business representatives who have HR-related questions or issues. Ensures standards of performance are adhered to, and performed in a timely manner to drive consistent, quality service.
- Develops and conducts training for HR Solution/Call Center Associates for all areas of responsibility, including call escalation and resolution procedures. Cultivates a culture of customer service and provides coaching as necessary.
- Sets and monitors performance standards and evaluates associates performance.
- Networks across industries to seek and apply best practices in HR call center excellence.
- Participates, coordinates and facilitates Customer Service Focus Groups and Surveys as they apply to HR Solution/Call Center operations.
- Ensures compliance with all NEXCOM policies and procedures.
- Performs other related duties as assigned
Similar Remote Jobs
Call Center Manager (Human Resources)
Posted on: 16-07-2024 18:36
Remote Call Center Representative (Part 6: PD&TRC Program) ($14.00...
Posted on: 16-07-2024 18:36
Call Center Representative REMOTE
Posted on: 16-07-2024 18:36
Call Center Intern
Posted on: 16-07-2024 18:36
Virtual Assistant Jobs
Posted on: 16-07-2024 18:36
Junior Virtual Assistant
Posted on: 16-07-2024 18:36
Virtual Assistant
Posted on: 16-07-2024 18:36
(Part/Full Time) Amazon Virtual Assistant Jobs ? Work From Home Job
Posted on: 16-07-2024 18:36
Executive Assistant
Posted on: 16-07-2024 18:36
Virtual Assistant and Support
Posted on: 16-07-2024 18:36
Lead Growth Manager (Remote Eligible)
Posted on: 21-02-2025 00:00
Apple Support College Program At Home Advisor
Posted on: 13-09-2024 00:00
Student Success Coach
Posted on: 27-09-2024 00:00
FBA And PPC specialist for Amazon
Posted on: 03-01-2025 07:35
3rd shift, 11pm-7am- Customer Service Representative - Remote
Posted on: 16-07-2024 18:58
Data Entry Clerk
Posted on: 11-01-2025 15:32
Customer Service Rep. II
Posted on: 21-02-2025 00:00
Remote Key Account Development Executives
Posted on: 14-10-2024 04:22
Disney Social Media Support Jobs - Work From Home
Posted on: 02-07-2024 01:32
Data Science Instructor ? L1
Posted on: 03-01-2025 07:35