Chat Support Agent
Full job description
We are seeking a dedicated and customer-focused Chat Support Agent to join our customer support team. You will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.
Responsibilities
? Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
? Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
? Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
? Maintain a high level of professionalism and customer service etiquette in all interactions.
? Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
? Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
? Stay... updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
? Collaborate with team members and other departments to ensure consistent and effective customer support.
Qualifications
? High school diploma or equivalent; college degree preferred.
? Excellent written communication skills with a strong command of grammar and spelling.
? Previous customer service or chat support experience is a plus but not required.
? Strong problem-solving skills and the ability to think quickly and logically.
? Proficiency in using computers and familiarity with chat and messaging platforms.
? Ability to multitask effectively and handle multiple chat conversations simultaneously.
? Empathy, patience, and a customer-focused attitude.
? Willingness to work flexible hours, including evenings, weekends, and holidays if required.
? Team player with strong interpersonal skills.
? Ability to adapt to changing processes and technologies.
Once you click apply! you will be redirected to an interviewer's page. Please submit your interview code: CSA-4M, also with the position you applied for. I extend my best wishes for a successful interview
Similar Remote Jobs
Chat Support Agent
Posted on: 08-08-2024 00:00
Data Analyst (contract)
Posted on: 08-08-2024 00:00
Online Chat Representative
Posted on: 08-08-2024 00:00
Data Entry Specialist
Posted on: 08-08-2024 00:00
Live Chat Representative
Posted on: 08-08-2024 00:00
Global Marketing Manager
Posted on: 08-08-2024 00:00
Data Entry Specialist
Posted on: 08-08-2024 00:00
Online Chat Representative
Posted on: 08-08-2024 00:00
Customer service remote
Posted on: 08-08-2024 00:00
Virtual Executive Assistant
Posted on: 08-08-2024 00:00
Call Center Representative
Posted on: 18-09-2024 00:00
Principal Infrastructure Architect
Posted on: 16-07-2024 18:38
Remote Senior .NET Engineer Jobs | Turing
Posted on: 25-09-2024 00:00
Senior Admin Assistant - GSCL Field Operations(Remote Or Hybrid)
Posted on: 19-07-2024 07:10
Content Moderator at Yelp
Posted on: 16-07-2024 18:56
Contract Administrator, MPP - Remote
Posted on: 27-11-2024 06:06
Home-Based Appointment Scheduler
Posted on: 19-02-2025 06:28
Data Entry Remote Jobs ? Apply Now!
Posted on: 18-12-2024 18:22
Delivery Station Customer Service Associate, CS Delivery Station Liaison
Posted on: 22-10-2024 05:26
Pharmacist (Remote Consulting)
Posted on: 22-09-2024 00:00