Chat Support Manager - Work from home
Job Description:
Lockheed Martin is seeking a motivated and independent Chat Support Manager to work from home in San Jose, California. As a part-time Associate Level position, the Chat Support Manager will be responsible for managing a team of chat support representatives and ensuring that customer inquiries are handled efficiently and effectively...
Responsibilities: 1. Manage a team of chat support representatives, including hiring, training, and performance evaluations. 2. Monitor chat support interactions to ensure quality and accuracy. 3. Develop and implement chat support strategies to improve customer satisfaction and retention. 4. Analyze chat support data to identify trends and make recommendations for process improvements. 5. Collaborate with other departments to address customer issues and improve overall customer experience. 6. Stay up-to-date on industry trends and best practices in chat support management.
Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 5 years of experience in customer service or chat support. 3. Strong communication skills and the ability to adapt to changing priorities. 4. Proficiency in chat support software and tools. 5. Experience managing a team of customer service representatives. 6. Ability to work independently and motivate a remote team.
- Personality Traits:
- Motivated
- Independent
- Soft Skills:
- Adaptability
- Communication
- Benefits:
- Profit sharing
- Vision insurance
- Medical coverage
Working Environment:
At Lockheed Martin, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch support and service to our customers.
Deadline to Apply:
September 7, 2024
Equal Opportunity Statement:
Lockheed Martin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Chat Support Manager - Work from home posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs
Similar Remote Jobs
Chat Support Manager - Work from home
Posted on: 20-08-2024 00:00
Remote Data Entry Operator - Entry Level/Typing
Posted on: 20-08-2024 00:00
Healthcare Data Analyst - Remote | WFH
Posted on: 20-08-2024 00:00
iPhone Customer Service Representative- Entry Level (Remote)
Posted on: 20-08-2024 00:00
Client Success Specialist - Fully Remote (US)
Posted on: 20-08-2024 00:00
Technical Recruiter - Rockies Region - Remote
Posted on: 20-08-2024 00:00
Customer Service Representative - Healthcare Call Center
Posted on: 20-08-2024 00:00
Technical Customer Care Specialist I (Dealertrack )
Posted on: 20-08-2024 00:00
Spanish Speaking Entry Level CSR - Days
Posted on: 20-08-2024 00:00
Software Development Engineer in Test - 5418002
Posted on: 20-08-2024 00:00
Community and State Executive Director - Remote - Georgia
Posted on: 19-02-2025 06:27
Amazon Delivery Driver
Posted on: 25-10-2024 07:23
Live Chat Customer Support Jobs ? Amazon Remote
Posted on: 10-09-2024 00:00
Google CCAI Developer
Posted on: 20-01-2025 06:20
Walmart Remote Online Shopping Assistant ? Seeking New Talent
Posted on: 14-02-2025 07:18
Google CCAI Developer
Posted on: 24-01-2025 00:00
Delivery Driver / Courier
Posted on: 08-10-2024 00:00
Remote Sales Expert Wanted: Work from Anywhere, Impact Everywhere
Posted on: 19-12-2024 18:04
Entry-Level Hotel Reservations Associate ? Remote Opportunity
Posted on: 05-02-2025 00:00
Data Entry Specialist (Remote ? Part Time) at Netflix ? WFH
Posted on: 22-09-2024 00:00