Chat Support Professional
? *About This Role**
This position involves engaging in online conversations with customers, representing our automotive dealer clients favorably.
The aim is to turn conversations into leads that help our clients generate revenue.
You will handle a wide variety of customer inquiries via online chat, provide accurate information about the products and services via online chat, narrow down on appointment information to schedule appointments, capture customer contact information for lead generation and client review, summarize interactions based on customer needs for client review, and develop and maintain a knowledge base of the evolving products and services. ? *Requirements:** ? Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST ? Previous experience in retail customer service or the automotive industry preferred but not necessary ? Basic internet and window based computer skills ? Strong ability to multitask is preferred, gaming experience is helpful ? Positive and professional demeanor ? Excellent written and verbal communication skills ? Ability to adapt to change and enjoy a quick paced work environment
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