Customer Care Analyst (Remote) - (Job Number: 824922)
Employer Industry: Customer Experience Analysis
- Why consider this job opportunity...
- Competitive salary up to $5,250.00/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Telecommuting offered from anywhere within the State of Texas
- What to Expect (Job Responsibilities):
- Conduct customer journey mapping to identify key touchpoints and areas for improvement
- Analyze customer feedback from various channels
- Develop customer personas based on demographic, behavioral, and psychographic data
- Provide actionable insights to stakeholders to enhance customer experiences
- Monitor key performance indicators related to customer satisfaction and loyalty
- What is Required (Qualifications):
- Graduation from an accredited four-year college or university, plus three years full-time experience in research and/or planning
- Strong proficiency in data analytics tools and techniques
- Excellent communication skills, both written and verbal
- Proficiency in customer feedback management platforms and CRM software
- Familiarity with statistical analysis and data visualization tools
- How to Stand Out (Preferred Qualifications):
- A master?s degree in Business, Marketing, Data Analytics, or related field
- Proven experience in data analysis and interpretation
- Familiarity with design programs and tools such as Photoshop, Illustrator, and Canva
- Strong project management skills to drive initiatives from concept to implementation
- Basic knowledge of languages like HTML, CSS, and JavaScript
#CustomerExperienceAnalysis #DataAnalytics #RemoteWorkOpportunity #CompetitivePay #Telecommuting
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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