Customer Experience Agent - Fully Remote
Remote, USA
Full-time
Posted 2025-04-26
Job description This position is responsible for providing service to customers in the Electricity industry. Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role Skills/Knowledge/Abilities: ? Bilingual (English/Spanish) Required ? Outstanding phone etiquette and polished communication skills (written and verbal) ? Excellent listening skills ? Ability to maintain a calm demeanor when dealing with agitated customers ? Attentive to detail and committed to high quality customer service ? Strong quantitative, analytical, and problem solving skills ? Willingness to identify problems and suggest process improvements ? Proficiency in Windows environment and MS Word and Excel applications ? Comfortable in a fast paced environment where change is commonplace Experience: ? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred ? Experience within the retail electricity industry strongly preferred ? Experience in similar markets such as utilities, telecom, or cable preferred
Similar Remote Jobs
Customer Experience Agent - Fully Remote
Posted on: 27-02-2025 00:00
Guest Services Agent | Full-time, year-round
Posted on: 27-02-2025 00:00
AirBNB Data Entry Jobs (Work At Home)
Posted on: 27-02-2025 00:00
Amazon careers remote jobs
Posted on: 27-02-2025 00:00
Remote Part Time Data Entry Clerk - $1400 weekly
Posted on: 27-02-2025 00:00
Start Your Career: American Express Remote Data Entry Jobs
Posted on: 27-02-2025 00:00
Contract Call Data Entry Specialist ? Care Coordination
Posted on: 27-02-2025 00:00
Work From Home Remote Data Entry Jobs Job at AllJobs in Dalton
Posted on: 27-02-2025 00:00
Service Center Technician (Night Shift Starts Midnight)
Posted on: 27-02-2025 00:00
Marketing & Guest (Airbnb) Relations Specialist
Posted on: 27-02-2025 00:00
Amazon Data Entry Jobs from home ? No Experience Needed
Posted on: 25-08-2024 00:00
(USA) Home Meal Solutions
Posted on: 27-02-2025 00:00
Fedex Live Chat Remote Jobs ? Hire Me Remotely
Posted on: 27-02-2025 00:00
Apple Customer Service Representative (Work From Home)
Posted on: 20-08-2024 00:00
Customer Service Case Officer (hybrid/remote)
Posted on: 14-10-2024 04:22
Netflix.Jobs Tagger, Netflix Tagger, Work From Home For Netflix
Posted on: 27-08-2024 00:00
Junior Data Entry Manager Fresher Job (Part time/Remote)
Posted on: 16-11-2024 00:00
Amazon Hiring Work From Home Customer Support Associate – Pay For $28.70/H
Posted on: 12-09-2024 00:00
Technical Director - Investigation Support & Security Management
Posted on: 01-11-2024 07:55
Netflix Data Entry Remote Jobs $/30 Hour - WFH
Posted on: 16-07-2024 19:07