Customer Relations Advisor

Job Summary

Job Title: Customer Relations Advisor

Job Type: Full-Time

Salary: Competitive, based on experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) with Company Match, Employee Discounts

Job Description

As a Customer Relations Advisor at Amazon Inc., you will be responsible for building and maintaining strong relationships with our customers. By providing exceptional service and support, you will help drive customer satisfaction and loyalty. You will address customer inquiries, resolve issues, and ensure a seamless shopping experience for our customers.

Requirements

• High School Diploma or GED equivalent


• Excellent communication and interpersonal skills


• Ability to handle multiple tasks simultaneously


• Proficiency in using computer applications and the internet


• Previous customer service experience is a plus

Responsibilities

• Respond to customer inquiries via phone, email, and chat


• Resolve customer issues in a timely and efficient manner


• Maintain accurate records of customer interactions


• Identify and escalate priority issues to appropriate channels


• Provide feedback on the efficiency of the customer service process


• Follow up with customers to ensure their needs are met

Benefits

• Health Insurance


• Dental Insurance


• Paid Training


• Paid Vacations


• 401(k) with Company Match


• Employee Discounts

Educational Qualifications

• High School Diploma or GED equivalent

Experience

• Previous customer service experience is preferred but not required

Company Overview

Amazon Inc. is a global leader in e-commerce and technology, providing a vast array of products and services to customers around the world. Our mission is to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We are committed to innovation and excellence, constantly working to improve the customer experience.

Why Join Amazon?

At Amazon, we value our employees and recognize their contributions to our success. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. By joining our team, you will be part of a dynamic and diverse work environment where you can make a difference and grow professionally.

Equal Opportunity Employer Statement

Amazon Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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