Customer Service Associate Part-time

This a Full Remote job, the offer is available from: United States Description The Customer Service Agent facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers. Responsibilities: ? Facilitate intake calls, providing customer service and support to callers ? Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews ? Provide exceptional client service experiences ? Log and track both calls and requests while servicing clients by typing notes into our proprietary system ? Address opportunities to maintain and improve business relationships with clients ? Other duties as assigned Requirements Required Minimum Education and Experience: ? High School Diploma or equivalent ? Strong customer service skills and a positive attitude ? Experience with call center software and scheduling tools ? Comfortable in a dynamic, fast-paced, and multi-line call center environment ? Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel ? Experience with Google Docs and Apple/Mac Operating System preferred Additional Preferred Requirements: ? Ability to work independently in a decentralized environment, without the reliance on direct authority ? Highest level of personal and professional integrity and ethics ? Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel ? Broad understanding of current and emerging technology practices ? High level of initiative, accountability, and follow-through ? Value strong teamwork and collaboration skills ? Demonstrated problem solving and decision-making skills; ? Ability to manage multiple initiatives and projects and prioritize needs ? Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations ? Strong sense of service and passion for the company and business ? Authorized to legally work for any employer in the United States ? Willingness to submit to any requested background checks ? Fluent in English ? Must have reliable high-speed internet with sufficient bandwidth. This offer from 'GLOBO' has been enriched by Jobgether.com and got a 79% flex score.