Customer Service (Chat)

Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, disruptive products and businesses that make consumers cheer and optometrists... squirm. We're owned by KKR ? one of the world's largest and most successful private equity investment companies. We've built a great company and changed an industry by putting the customer first, always. The best is yet to come.
The Details

Start Date: Chat Associate - February 19, 2024
Training: Three weeks- M-F from 10 AM to 5 PM MST. Fourth week - your regular schedule (Training and post training work will be virtual and performed remotely).
Full Time or Part Time positions
Starting base pay: $15.00 per hour
Shift: between 11AM ? 11PM MST
Required Saturday or Sunday shift each week

What you'll do

Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
Reply to incoming emails from customers
Request contacts prescriptions via phone from eye care providers as needed
This job requires sales, you will consult customers on the best value for their contact lens purchase
Provide top notch customer service in a fast paced environment
Deliver solutions to customers in a way that creates a positive experience
Maintain high performance metrics including: quality, sales and dependability
Be able to problems solve and think fast keeping the customer and company in mind

Why we will love you

High school diploma (or GED equivalent)
Great typing/computer skills (at least 35 words per minute)
Hustle and tireless work ethic
Self-starter, driven, motivated, proactive, and disciplined
Ability to multitask and prioritize at the same time
Be innovative, and think on the fly
Previous experience in Customer Service and Sales experience is a plus
Know how to have fun and work hard!
Live the company values: Big-hearted, Tenacious, Unconventional, Better together!

Who you are

Humble, hungry, and smart
Technical aptitude
Resourceful
Self-motivated
Collaborative

Perks:

Free eye exams for your entire family
Deep discounts on lenses, glasses, and other services
Amazing healthcare coverage
Tuition Reimbursement
401(k) match
Exposure and training to other roles in the company
Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities.

#LI-Remote

For remote applicants to be considered, you must live in one of the following approved states: Utah

Apply Job!