Customer Service Representative

Remote, USA Full-time Posted 2025-06-14

Title: Customer Service Representative

Reports to: Director of Practice Operations

Overall Responsibility: Providing superb customer service and a welcoming environment to all patients seeking services

Areas of responsibility (Tasks):
? Prepares patients for their appointment by obtaining photo identification, signature of various consent forms, & associated Healthworks/Company paperwork required for visit.
? Responsible for ensuring smooth patient flow throughout the clinic.
? Maintain & coordinate patient schedule for various providers & clinical staff.
? Field incoming phone calls & emails through shared authorization email inbox.
? Assists and prepares employer paperwork for the clinical staff
? Assists with covering at other locations as necessary
? Assists with tasks as directed by management

Skills required:
? Ability to communicate clearly and professionally both in writing and verbally
? Demonstrates personal responsibility, integrity and ability to handle Protected Health Information (PHI) in a manner consistent with HIPAA
? Demonstrates attention to detail and ability to multi-task
? Ability to work both independently & as part of a team in following company protocols
? Demonstrates basic computer skills with Windows, Microsoft office programs, HealthWorks HER and other software as needed

Experience/Education required:
? Completes employer required trainings in a timely manner

Apply Job!

Apply for the Job

Customer Service Representative

Similar Remote Jobs

Customer Service Representative

Salaried Estimator (Non-Remote)

Part-Time Remote Psychotherapist

Hybrid Remote Options

Warehouse Quality Inspector

Remote- Claims Intake

Remote Data Analyst

Remote Sales Representative

Remote Benefits Coordinator

Remote Sales Coordinator

Legal Transcriptionist - US

Remote Tarot Reader Opportunity - Flexible Phone Position

Hybrid Remote BCBA (Evenings Required)

Google CCAI Developer

Customer Experience Concierge, Centurion Lounge - PHX Airport

Senior Real Estate Manager - Transactions

Delivery Route Assistant

Outbound Call Agent (Non-sales)

Housekeeper (Part-Time – Flexible Hours)

Work from Home Writer