Customer Service Representative

Overview

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service to enhance the overall customer experience...

Key Responsibilities
? Manage high volume of incoming calls and emails
? Provide accurate, valid, and complete information to customers
? Resolve customer issues in a timely and professional manner
? Handle customer complaints, provide appropriate solutions and alternatives
? Identify and assess customers' needs to achieve satisfaction
? Build sustainable relationships and trust with customer accounts through open and interactive communication
? Keep records of customer interactions, transactions, comments, and complaints
? Follow communication procedures, guidelines, and policies
? Stay updated on product knowledge to effectively assist customers
? Work collaboratively with team members to achieve customer satisfaction goals
? Contribute to team efforts to meet and exceed customer service targets
? Provide feedback on the efficiency of customer service processes
? Assist with customer inquiries via social media platforms
? Assist with processing orders, forms, applications, and requests
? Perform other related duties as assigned

Required Qualifications
? High school diploma or equivalent; associate's or bachelor's degree is a plus
? Proven customer support experience or experience as a client service representative
? Strong phone contact handling skills and active listening
? Familiarity with CRM systems and practices
? Customer orientation and ability to adapt/respond to different types of characters
? Excellent communication and presentation skills
? Ability to multi-task, prioritize, and manage time effectively
? Ability to handle stressful situations with empathy and professionalism
? Problem analysis and problem-solving skills
? Ability to work in a fast-paced, dynamic environment
? Strong computer skills and proficiency in MS Office
? Positive attitude, patience, and willingness to learn
? Team player with a high level of dedication and flexibility
? Ability to work a flexible schedule, including evenings and weekends
? Fluency in multiple languages is a plus

Skills: communication,empathy,multitasking,teamwork,time management,adaptability

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