Customer Service Representative

About Us: Advanced Sign, LLC is seeking a motivated Customer Service & Sales Representative to help grow our business by establishing and nurturing strong customer relationships. We offer custom signage solutions through three brands: AdvancedSign.com, WoodlandManufacturing.com, and CraftCuts.com, providing custom signs for businesses and home decor.

Advanced Sign, LLC is a leader in providing high-quality custom metal plaques for businesses, organizations, and individuals. We pride ourselves on delivering exceptional customer service and outstanding craftsmanship. As we continue to grow, we?re looking for a detail-oriented and organized person to join our team.

We are passionate about delivering high-quality, custom-made products and are looking for someone who shares our enthusiasm and creativity. This is an inside sales position that focuses on expanding our Woodland Manufacturing brand by selling custom plaques and signs to businesses, organizations, and municipalities.

At Advanced Sign, LLC, we believe in fostering a positive and collaborative work environment where people can have fun while providing outstanding service. We are looking for an individual who can help us grow while caring for our team and clients.

What You Bring to the Table:

?Exceptional organizational skills: You can juggle multiple tasks while keeping everything on track.

?Attention to detail: You?ll ensure every order is entered accurately and every client receives the right product

?Strong communication skills: You can engage with clients professionally and clearly, whether via phone, email, or chat

?Data entry expertise: Fast and accurate data entry skills are a must

?Previous experience in sales or customer service

?Proficiency with Microsoft Office Suite and CRM systems

?A positive attitude and a team-oriented mindset

?A friendly, outgoing personality and a passion for connecting with people

?Comfort in working both individually and in a team environment

?Ability to review and understand artwork in Corel Draw or Adobe Illustrator

Helpful Attributes:
? Knowledge and experience with graphic programs like Corel Draw or Adobe Illustrator

Key Responsibilities include:

?Build and maintain relationships with new and existing customers, ensuring repeat business and customer loyalty

?Respond promptly to customer inquiries, quote requests, and sample needs

?Identify and develop new sales opportunities to expand our customer base

?Provide creative, tailored signage solutions that align with clients? needs and visions

?Coordinate design presentations, ensuring custom products meet client expectations

?Prepare and submit accurate quotes in Magento based on margin and market value

?Follow up on quotes, address client concerns, and convert quotes into orders

?Enter detailed information into Magento to ensure smooth and efficient production of custom signs

?Stay current on signage trends, materials, finishes, and new technologies to offer innovative solutions

?Collaborate with production teams to ensure job components and timelines meet client expectations

?Set and manage client expectations regarding product timelines and final design

?Address and resolve any customer service issues with empathy, identifying solutions that lead to customer satisfaction

If you are ready to help us grow our business and make a positive impact on our customers, we want to hear from you. Join our creative and dynamic team at Advanced Sign, LLC!

Please email your resume to [email protected]

Advanced Sign is proud to be an Equal Opportunity Employer. M/F/D/V

We are ADA compliant and candidates must be able to meet the requirements with or without reasonable accommodations.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance

Shift:
? 8 hour shift

Education:
? High school or equivalent (Required)

Experience:
? Corel Draw of Adobe Illustrator: 1 year (Preferred)
? Customer Service: 3 years (Required)

Work Location: In person