Customer Service Representative

Remote, USA Full-time Posted 2025-08-02

Here?s a list of common duties and responsibilities for a Customer Care Representative:
1. Communication with Customers:
? Respond to customer inquiries via phone, email, chat, or social media.
? Provide accurate, valid, and complete information by using the right methods/tools.
? Resolve customer complaints, ensuring satisfaction.

2. Problem Solving:
? Handle customer complaints, provide appropriate solutions and alternatives.
? Follow up with customers to ensure their issues are resolved.
? Escalate unresolved queries to higher management if necessary.

3. Order Processing:
? Assist customers with order placement and processing.
? Handle order changes or cancellations as requested by customers.

4. Product/Service Knowledge:
? Maintain deep knowledge of company products and services to offer accurate information.
? Educate customers on product usage and benefits.

5. Documentation and Reporting:
? Keep detailed records of customer interactions, transactions, comments, and... complaints.
? Document all correspondence and outcomes with customers.

6. Feedback Collection:
? Gather customer feedback to help improve products or services.
? Report any recurring issues to management for improvement purposes.

7. Team Collaboration:
? Collaborate with other team members to ensure consistent customer service.
? Assist in developing and updating customer service procedures and guidelines.

8. Sales Support:
? Upsell products or services during conversations when appropriate.
? Assist customers with billing or payment-related issues

Apply Job!

Apply for the Job

No Experience Needed Part Time Home Based Jobs: Remote Work: Live Chat Agent Position Paying $25-$35/Hour ? Remote Job Central

Posted on: 23-02-2025 00:00

Field LVN Homecare Dimensions Corpus Christi

Posted on: 27-02-2025 00:00

TikTok Intern (High School and College Students) (Unpaid)

Posted on: 22-10-2024 05:26

Customer Service Representative

Similar Remote Jobs