Customer Service Representative - Remote, OK

Employer Industry: Healthcare Services

Why consider this job opportunity:
• Starting pay rate of $14.00/hr
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) Retirement Savings Plan with company match
• Paid time off and paid parental leave
• Opportunity to work from home with flexible requirements
• Supportive team environment focused on making a positive impact on members' lives

What to Expect (Job Responsibilities):
• Receive and document customer concerns, ensuring all relevant information is accurate and timely
• Follow company procedures and input accurate trip data into systems
• Multitask effectively to extract necessary information from multiple systems
• Review and educate members on services and their insurance coverage
• Refer unresolved customer grievances to the designated department for further investigation

What is Required (Qualifications):
• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with at least 6 months in a contact center or customer service role
• Strong organizational, written, and verbal communication skills
• Ability to type 35 words per minute or more
• Capability to handle a high volume of calls, up to 100+ calls per day

How to Stand Out (Preferred Qualifications):
• Experience in a fast-paced environment demonstrating sound decision-making and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to work independently under general supervision

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