Customer Service Representative, Work from Home Opportunity - Knoxville, TN

Employer Industry: Pharmacy Benefit Management

Why Consider this Job Opportunity...
• Opportunity for career advancement and growth within the organization
• Work remotely if criteria are met
• Comprehensive benefits package including medical, dental, and vision insurance
• Full-time schedules ranging from 30-40 hours per week
• Starting pay rate up to $25.65

What to Expect (Job Responsibilities):
• Assist members with pharmacy benefit plans through inbound calls
• Provide information on prescription insurance, medication coverage, and mail order prescriptions
• Receive necessary training to handle client and member inquiries
• Offer solutions to simplify members' healthcare experience
• Learn more about healthcare and open doors to additional opportunities within the company

What is Required (Qualifications):
• 1 year experience interacting with customers
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience preferred
• Ability to problem solve in a positive, productive manner
• Strong customer service skills, including courteous telephone etiquette and professionalism

How to Stand Out (Preferred Qualifications):
• At least 6 months of healthcare experience
• Associates degree or equivalent experience
• Comfortable relating to customers in a patient, helpful way
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence

#PharmacyBenefitManagement #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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