Customer Service Specialist - Insurance

CUSTOMER SERVICE SPECIALIST
INSURANCE AGENCY

Reports to: Agency Manager
Location: Work from Home, onsite in South Lyon, or onsite in Plymouth, Michigan.
Must reside in the Detroit Metropolitan area.
Days/Hours: Monday ? Friday 8:30 am ? 5:00 pm

JOB DESCRIPTION

Due to continued growth at our insurance agency, we are looking to expand our staff.
If you are looking for a supportive work environment and enjoy helping customers,
this might be the perfect career opportunity for you!

Our agencies insure the following:
? Auto: Covers cars, including rentals, and protects against theft, vandalism, and damage from fire, flood, and other causes
? Home: Covers homes and condos
? Renters: Covers renters
? Life: Covers life insurance
? Business: Covers small businesses
? Umbrella: Covers personal umbrella insurance
? Boat: Covers boats and watercraft
? RV: Covers RVs, including motorhomes and pickup trucks
? Motorcycle: Covers motorcycles and ATVs
? Mobile home: Covers mobile homes
Preferred characteristics of the ideal candidate:
? Excellent written and verbal communication skills
? Internal motivation to perform at a high level
? Great team attitude with willingness to learn and help others
? Reliability and punctuality
? Strong morality and ethics
Required characteristics of the hired candidate:
? Already obtained their Property & Casualty (P&C) license.
? Minimum 1+ years of exceptional, client facing, Customer Service experience.
What you will do:
? Work directly with customers through inbound and outbound phone calls.
? Calls range from helping customers maintain their memberships to adding vehicles to insurance policies and more.
? Listen and understand customer issues, while offering meaningful solutions.
? Proactively offer valuable products and services.
? Actively listen and engage Members and fellow Team Members with a ?can do? attitude.
? Operate in a fluid environment ? we are not one size fits all.
? Be open to an ever-changing atmosphere in which coaching and development leads to positive growth.
What you will need:
? Prior Customer Service experience.
? Recent Call Center experience preferred.
? Demonstrate excellent communication skills (written, verbal, and listening).
? Ability to multi-task and perform well in a fast-paced environment.
? Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation.
? A flexible and positive attitude to navigate our ever-changing environment.
? Must be able to pass a background check and drug test.
Remarkable Benefits:
? Medical, dental, and vision insurance. We pay 60% of these benefits.
? 401(k) savings plan
? 401(k) company match up to 3%
? Disability insurance
? Paid time off
Job Type:
? Full-time
? Work from Home, onsite in South Lyon, or onsite in Plymouth
Compensation:
? Salary - $45,000.00 - $70,000.00 salary per year, commensurate with experience.
? Annual bonus program paid out in March & December
? Paid time off and holiday pay

License/Certification:
? Insurance Producer (P&C) License (required)

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