Customer Service Supervisor-Player Support Center

Employer Industry: Internet Lottery Solutions

Why consider this job opportunity...
• Opportunity for career development and growth within the organization
• Comprehensive Health, Vision, and Dental benefits
• Company provided laptop and cell phone
• Paid vacation, personal time, and holidays
• Fun and exciting work culture
• Business casual dress environment

What to Expect (Job Responsibilities):
• Coordinate and supervise the daily activities of the call center, including staffing, training, and maintaining quality standards
• Assist staff with escalated calls, customer concerns, and technology issues while keeping them motivated and engaged
• Participate in interviews, deliver training to staff, and provide input on performance evaluations
• Collect and analyze data to prepare performance reports and meet monthly key performance goals
• Report system, customer, or operational issues that impact service quality and facilitate problem-solving

What is Required (Qualifications):
• Two-year degree from an accredited university; Four-year degree preferred; or equivalent experience
• 3 or more years of experience in a Contact Center, with at least 1 year in a leadership or supervisory role
• Highly developed verbal, interpersonal, and written communication skills
• Strong attention to detail and accuracy in work
• Proven ability to coach, mentor, and motivate teams to achieve set goals

How to Stand Out (Preferred Qualifications):
• Experience utilizing workforce management solutions to project and maintain staffing levels
• Demonstrated proficiency in resolving customer complaints and escalations
• Ability to produce detailed system issue reports and analyze key contact center metrics
• Experience in a fast-paced, dynamic work environment
• Advanced knowledge of procedures across multiple customers and systems

#InternetLottery #CareerDevelopment #CustomerService #TeamLeadership #FunWorkCulture

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