Customer Support Executive
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate for our blended process. This role involves handling customer inquiries and issues through various communication channels including phone, email, chat, and social media. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment.
Responsibilities: ? Respond to customer inquiries and resolve issues promptly and professionally via phone, email, chat, and social media platforms. ? Provide product information, assistance with orders, troubleshooting, and general support to customers. ? Assist customers with navigating the company's website/app and resolving any technical difficulties they may encounter. ? Document customer interactions and transactions accurately and thoroughly in the CRM system. ? Collaborate with other team members and departments to escalate complex issues and provide comprehensive solutions to customers. ? Meet or exceed productivity and quality metrics, including response time, resolution time, and customer satisfaction ratings. ? Stay up-to-date on company policies, products, and promotions to effectively assist customers and provide accurate information. ? Identify opportunities for process improvements and contribute ideas to enhance the overall customer experience.
Requirements: ? High school diploma or equivalent; Bachelor's degree preferred. ? Previous experience in customer service or a related field is advantageous. ? Excellent verbal and written communication skills in [Language(s)]. ? Strong problem-solving abilities and attention to detail. ? Ability to multitask and prioritize tasks effectively in a dynamic environment. ? Proficiency in using CRM software and other relevant tools. ? Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Similar Remote Jobs
Customer Support Executive
Posted on: 03-01-2025 07:35
Online Community Manager
Posted on: 03-01-2025 07:35
Accountant (Part -Time)
Posted on: 03-01-2025 07:35
Customer Care Executive
Posted on: 03-01-2025 07:35
Data Science Intern
Posted on: 03-01-2025 07:35
Jr. Data Scientist
Posted on: 03-01-2025 07:35
Non CDL GYA
Posted on: 03-01-2025 07:35
RN First Assist
Posted on: 03-01-2025 07:35
Customer Support Representative
Posted on: 03-01-2025 07:35
Data Entry Operator
Posted on: 03-01-2025 07:35
Amazon Delivery Driver
Posted on: 24-01-2025 00:00
Join Our Team at Virtual Visions: Legitimate Work From Home Side Jobs Available
Posted on: 29-08-2024 00:00
Barnes & Noble Booksellers Part-Time Remote Job ? Work From Home
Posted on: 16-07-2024 18:53
Legal Transcriptionist - Atlanta, GA(remote)
Posted on: 20-01-2025 00:00
Cold Caller - Easy Gig (contacts provider for you)
Posted on: 09-10-2024 00:00
AT&T Retail Attendant
Posted on: 24-01-2025 00:00
LCSW of LMFT (Remote)
Posted on: 02-01-2025 03:58
Southwest Airlines Remote Customer Service Representative – WFH
Posted on: 19-09-2024 00:00
Amazon Product Tester and Reviewer – Work Remotely
Posted on: 12-09-2024 00:00
PR/Communications Consultant (Part-time)
Posted on: 16-07-2024 18:44