Customer Support Executive (CSE)

Role Overview

We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience.

Key Responsibilities
? Respond promptly and professionally to customer inquiries via phone, email, or chat.
? Address and resolve customer concerns with a focus on first-contact resolution.
? Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system.
? Collaborate with internal teams to ensure timely resolution of complex issues.
? Provide detailed product and service information to customers, catering to their specific needs.
? Gather and document customer feedback to support continuous improvement efforts.
? Assist in the development of self-service tools such as FAQs and knowledge base articles.

Qualifications and Skills
? Minimum of 1 year of experience in customer support or a related role.
? Fluency in Hindi and English, with excellent verbal and written communication skills.
? Strong problem-solving abilities and exceptional organizational skills.
? Ability to manage multiple tasks effectively in a fast-paced environment.
? A customer-first mindset, displaying empathy and patience in every interaction.

Job Type: Full-time

Pay: ?10,088.40 - ?29,815.74 per month

Benefits:
? Flexible schedule
? Work from home

Schedule:
? Day shift
? Monday to Friday

Education:
? Higher Secondary(12th Pass) (Preferred)

Experience:
? total work: 1 year (Preferred)
? Customer relationship management: 1 year (Preferred)

Language:
? English (Preferred)

Work Location: Remote

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