Customer Support Representative (No Outbound Calls)

About the position

This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. The primary function of this role is to be the first point of contact for clients, delivering professional and high-quality customer service. This includes handling inbound service calls, driving customer satisfaction through voice, chat, and/or email communications, and navigating through multiple systems and tools. All calls are inbound only, meaning there is no cold calling involved. We invest in our people by providing paid training along with growth and development opportunities. For instance, 84% of our managers are internal promotions, showcasing our commitment to employee advancement. You will be empowered to take initiative while following established procedures, processes, and systems to provide resolutions for customers. Our award-winning culture is built on over 35 years of industry-leading experience, and we are dedicated to improving the employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical, and mental well-being, giving you a sense of purpose in your role.

Responsibilities
? Handle inbound service calls
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? Drive customer satisfaction through voice, chat, and/or email communications
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? Navigate through multiple systems and tools
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? Participate in ongoing training and skill development

Requirements
? Strong communication skills, including the ability to navigate between screens while assisting customers
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? Problem-solver with a can-do attitude
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? Eager to advance your career with a reliable company
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? Enjoy working independently and with a team

Nice-to-haves

Benefits
? 100% Paid Professional Training
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? Pay: $15/hour to start, with up-skill opportunities up to $17/hour
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? Medical, Dental, Vision, and Wellness Benefits
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? Employee Assistance Program (EAP)
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? 401K retirement plan with company match
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? Employee discounts
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? Referral bonuses
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? Internal Mobility (84% of our managers are promoted within!)