Customer Support Specialist - Voice and Chat
Description:
? Responding to inquiries and complaints from customers via voice calls and/or chat
? Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
? Collaborating with the customer support team to ensure timely and efficient issue resolution
? Identifying opportunities to improve the customer experience and communicating these to the team
Requirements: ? Native Speaker level proficiency in Filipino and English ? Bachelor's degree in a related field (e.g. business, marketing, communication) ? 2 years of experience in a customer support role ? Excellent communication skills, both written and verbal ? Ability to work under pressure in a fast-paced environment ? Strong problem-solving skills and attention to detail ? Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
? Independent Contractor Agreement
? Quarterly Performance Bonus
? Monthly Performance Bonus
? Health Insurance Reimbursement
? WFH Upgrade Allowance
? 15 Days Paid Time-Off
? 6 Company-Wide Holidays
? 6 Country Holidays
? 100% Fully Remote
Similar Remote Jobs
Customer Support Specialist - Voice and Chat
Posted on: 08-01-2025 08:06
Remote Amazon Part Time Data Entry Jobs
Posted on: 08-01-2025 08:06
Microsoft Part-Time Remote Jobs - Hiring Now
Posted on: 08-01-2025 08:06
American Airlines Remote (Work From Home Jobs)
Posted on: 08-01-2025 08:06
Online Amazon Customer Chat Jobs - Part-Time
Posted on: 08-01-2025 08:06
Virtual Assistant and Video Editor (US-Based, Remote)
Posted on: 08-01-2025 08:06
Entry Level Data Entry Clerk (100% Remote)
Posted on: 08-01-2025 08:06
Teleradiologist Role-Remote-Must be Licensed in NJ or...
Posted on: 08-01-2025 08:06
AirBNB Data Entry Jobs (Work At Home)
Posted on: 08-01-2025 08:06
Data Entry Clerk- Part Time - Remote
Posted on: 08-01-2025 08:06
Data Engineer (Remote, Non-U.S.)
Posted on: 05-10-2024 00:00
Work From Home Part Time Remote Computer Data Entry Job
Posted on: 31-01-2025 10:01
100% Remote Healthcare Data Entry
Posted on: 11-09-2024 00:00
CVS Data Entry No Experience Remote Job - Hiring Now
Posted on: 23-01-2025 00:00
Senior Amazon Brand Manager
Posted on: 31-01-2025 09:57
SR Manager, Operational Excellence
Posted on: 16-07-2024 18:53
Guest Communications and Hospitality Management for Airbnb, VRBO, etc. ? Contract to Hire
Posted on: 31-01-2025 10:03
Account Manager (Amazon)
Posted on: 28-08-2024 00:00
Senior Finance Manager, Investor Relations
Posted on: 25-08-2024 00:00
rest assured that we?re here to provide you with the tools
Posted on: 31-01-2025 10:01