Desktop Support/Help Desk/Field Support Specialist (Part-time/Freelancer) - Verona, Wisconsin, North America
Remote, USA
Full-time
Posted 2025-06-14
- *Overview:** We are seeking a skilled Desktop Support/Help Desk/Field Support Specialist to provide on-site and on-call assistance to end-users within our organization's desktop computing environment. The ideal candidate will have strong technical skills, excellent customer service abilities, and a flexible schedule. **Responsibilities:**? Provide on-site and on-call technical support for... end-users within the organization's desktop computing environment? Troubleshoot and resolve computer OS/peripherals issues? Install and configure hardware and software, including deployment tools like SCCM? Provide printer support and basic knowledge of SOE and group policies? Install and troubleshoot MS Office tools? Demonstrate excellent customer service and people skills? Manage time and resources to meet or exceed expectations in high-pressure situations? *Qualifications:**? At least 2+ years of relevant experience in a similar role? Strong analytical and problem-solving capabilities? Excellent end-user computing skills? Good knowledge of infrastructure support? Strong customer service ethic and great communication skills? Ability to work independently and in a collaborative team-oriented environment? Basic knowledge of Active Directory, Exchange, Apple OS, and SCCM? In-depth knowledge of Windows OS, Microsoft Office applications, PC/Laptop hardware, and PC/Laptop peripherals? *Benefits:**? Flexible Work Arrangement (Rostering System)? Experience an array of different IT projects/work cases? Opportunity to take IT requests/work cases of your own choosing? Competitive compensation package
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